IT Customer Service Trainee(Onsite)

14 hours ago


Liverpool, United Kingdom SRM Digital Limited Full time

NOTE: UK driving license required

Location: Chester(fully onsite)

We are seeking a motivated and tech-savvy individual to join our team as an **IT Field Service Trainee**. This entry-level position is designed for recent graduates or individuals looking to start a career in IT support. The trainee will assist in providing on-site technical support, troubleshooting hardware/software issues, and installing IT equipment under the guidance of experienced technicians.

**Key Responsibilities**:

- Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other IT hardware.
- Provide basic technical support to end-users, both remotely and on-site.
- Help diagnose and resolve software and network issues.
- Participate in routine maintenance tasks such as system updates, patching, and backups.
- Document issues, resolutions, and work performed in service logs or ticketing systems.
- Learn and adhere to company policies, safety procedures, and industry best practices.
- Support inventory management by tracking and labeling IT assets.
- Travel to different client or office locations as required (valid driver’s license may be required).

**Qualifications**:

- High school diploma or equivalent required; associate degree or technical certification in IT (e.g., CompTIA A+, Network+) preferred.
- Basic knowledge of computer hardware, operating systems (Windows/macOS), and common office software.
- Strong interest in technology and IT support services.
- Good communication and customer service skills.
- Ability to follow instructions, learn quickly, and work independently or as part of a team.
- Willingness to travel locally and adapt to different work environments.

**What We Offer**:

- On-the-job training and mentorship by experienced professionals.
- Career development opportunities and potential for advancement.
- A supportive and collaborative work culture.
- Tools, equipment, and resources necessary for job success.

**Job Types**: Full-time, Temporary, Fixed term contract, Freelance, Graduate
Contract length: 6 months

Pay: £12.21 per hour



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