Client Service Executive

5 days ago

Milton Keynes, United Kingdom Lock In Marketing Ltd Full time

Lock-in Marketing is the powerhouse behind some of the most exciting reward-led consumer promotion campaigns in the UK. We work with big-name brands like British Gas, Toyota and Itsu to create campaigns that change consumer behaviour and bring people closer to the brands they love.

We're now seeking a passionate and dedicated individual to join our client services team. As an integral part of this fun and friendly team, you will have the opportunity to make a real impact on our campaigns, while also developing your skills and progressing your career.

**The Role**

Reporting to the Operations Manager, you'll be responsible for overseeing the day-to-day running of client campaigns, ensuring they are delivered effectively. You'll also be involved in building strong relationships with clients, colleagues and suppliers, and playing a key role in developing partnerships and client microsites.

You will:

- Build strong relationships and earn the confidence of clients, colleagues and suppliers
- Be organised, ensuring regular status meetings take place so that colleagues and clients are always up to date on running campaigns
- Oversee the day-to-day running of campaigns and help ensure that all projects are managed effectively and delivered on time
- Be supremely organised to ensure that all reporting is completed accurately and distributed on time
- Involved in resourcing partnerships for your client campaigns
- Assisting in writing briefing documents to build a client microsite, and in site testing before the campaign launch
- Have a good understanding of security requirements and data protection
- Be able to spot trends when looking at client reporting
- Monitor and report on promotional website activity
- Managing e-stock of digitally delivered rewards

**About You**

We’re open to hearing from anyone with relevant client/project management skills and experience, but you’ll likely be an account executive with agency experience and looking to make your next career move.

You’ll be a strong and reliable team member but also capable of and enjoy working on your own initiative. We love to see our colleagues work under their own steam and fully immerse themselves in their role, whilst having all the support and guidance they need - and always welcome new ideas and fresh perspectives to ensure we continue to evolve as a company.

**What we offer**
- A dynamic and collaborative team
- Creative work environment
- Career support and progression
- Exposure to some of the UK’ biggest brands and a genuine opportunity to take ownership of your role
- Offices close to Milton Keynes city centre with free, unlimited parking (own transport is required)
- 21 days holiday with an additional day for each year of service up to 25 days, plus your birthday off
- Summer and Christmas parties as well as ad-hoc company nights out
- Access to discounted retail vouchers
- Breakfast items and free fruit provided
- A gift voucher of your choice on your work anniversary

This is a full-time office based role Monday-Friday 9-5.30 with a salary of £24,000.00-£26,000.00 per year depending on experience. The closing date for this role is 10th January.

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 10/01/2025
Expected start date: 13/01/2025

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