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2nd Line Support

2 weeks ago

Biggin Hill, United Kingdom VIQU Limited Full time

**
2nd Line Support Engineer - Permanent - £35,000 - South Croydon / Biggin Hill
My customer requires an experienced Deskside Support / 2nd line support engineer to work for a global broadcasting and media company to provide technical and deskside BAU support for their Office in South Croydon / Biggen Hill

Supporting a team of up to 800 people. This would be a ‘customer facing position where the Deskside Support / 2nd line support would be the sole technician responsible for the day-to-day support of the end-users.

Please note this 2nd Line Support Engineer role and it will require the Engineer to be on-site.

Ideally, the 2nd Line Support Engineer will have experience in the following areas:

- Previous experience in 2nd Line Support Engineer / Deskside Support Engineer role
- MSP experience or a customer centric environment providing support is first prize
- Floorwalking experience, and remote support essential
- Windows 10 - Administration and Support
- Office 365 - Administration and Support
- Active Directory experience
- Support of Mobile / iPad devices
- ITIL process would be an advantage
- Ensure logged jobs are reviewed
- knowing also when to escalate to provide the highest level of service
- Fast troubleshooting with customer / end user focus is imperative
- Previous experience working with call logging and ticketing systems
- Following change management processes
- Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities
- Any knowledge in Security policies would be useful

**Role details:
- Job role: 2nd Line Support
- Job Type: Permanent
- Location: South Croydon / Biggen hill - Onsite role 5 days per week

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact **Stephan Meyer**, by exploring the VIQU IT Recruitment website.