Hire Desk Controller

1 day ago

Glasgow, United Kingdom HSS Hire Group Full time

To focus on HSS' relationship with our Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer's instructions. Strive to guarantee customer satisfaction, based around the principles of the Perfect Transaction. Work as a collective team across the Key Accounts department. Comply with office guidelines, safety and security procedures. Flexible working hours based on a 7 day week.

**Responsibilities**:

- To personally provide an excellent customer experience at all times, in line with the perfect transaction.
- Raise quotes, reservations, deliveries and exchanges in accordance to guidelines and assuring service level compliance at all times
- Develop & maintain lines of communication between the customer and HSS to build lasting relationships
- Liaise with GM's, RDs, ASMs KAMs and KADs to escalate any issues internally or regarding the customer
- To encourage and demonstrate a high level of teamwork to achieve results in line with the right first time, every time ethic.
- Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits
- Attend team meetings as required
- Review suspended contracts and resolve these issues daily
- Answer all calls to meet or exceed 97% calls answered daily
- Treat all internal and external customers in professional and courteous manner at all times
- Meet Key Account customers who visit the department as required
- Seek guidance from your Line Manager and seek all opportunities for self development
- Represent the company and values (“HSSness”) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work.
- Ensure all locations are maintained to our 360? brand.
- Be a key driver in serious about safety by leading from the front

**Experience/Knowledge/Skills Required**:

- You need to be a confident communicator
- Ability to liaise with customers at all levels
- Strong personality with good networking skills is a distinct advantage
- Extensive product knowledge is a must, however ongoing training will be given
- Knowledge of Microsoft Office packages, including Excel, Word and Powerpoint are preferable also

**Equality and Diversity**

HSS Hire is committed to equality of opportunity.

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