Hire Desk Controller

6 days ago

Glasgow, United Kingdom AFI group of companies Full time

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast‑paced and rewarding career, we'd love to hear from you. We are currently looking to recruit a Hire Desk Controller based in Glasgow. The location boasts excellent facilities and a state‑of‑the‑art working environment, situated just off the M8 with free parking and easily accessible via public transport. About the Role As a Hire Desk Controller, you will be responsible for the day‑to‑day management of one of AFI's largest customers. Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system. Checking the availability of machines and operators via our central operational Hub. Coordinating with our central Hub to ensure the correct machines are ready and available for delivery to customer sites. Resolving queries, complaints, and damages. Dealing with all customers professionally and politely at all times to provide the best possible customer service. Following up on enquires/quotes and pro‑actively contacting our clients branch network to maximise sales. Maintaining health and safety standards within the hire office. Communicating effectively with other colleagues and representing the AFI brand internally. The hours for this position are Monday – Friday, 08:00 – 17:30. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto‑enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt‑out available). Death‑in‑Service benefit of 2× salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements Previous experience in a customer‑focused role in either an operational or sales capacity. An outgoing and enthusiastic personality. Excellent communication skills and a friendly approach are vital. Attention to detail is vital in this role, entering orders onto our hire system ensuring all details are accurate, etc. A good knowledge of Microsoft packages and computer skills in general. #J-18808-Ljbffr

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