Credit Controller

**Salary**: £30,000 - £35,000

**Location**:Reigate, Surrey

**Job type**:Full Time | Hybrid - 3 days WFH | 4.5 day work week, half-day Fridays

**About Us**:
Infinity delivers call intelligence pioneered for business. We unlock clarity from the conversations companies have with their customers. We are a cloud-based call-tracking platform, and an integral part of the technology stack for marketing teams and contact centres across our extensive international client base.

Our journey started in 2010 when we identified the need for a call-tracking product from over a decade of experience managing paid search campaigns.

Following steady, organic growth and a strategic investment, we now have a presence across five locations, London, Reigate, Manchester, San Francisco and Madrid.

We are obsessed with cutting-edge technology and continuously find ways to make our products even better. Success is part of our culture, we promote passion, teamwork, and fun Our people share our company values, which translates into our clients’ experience.

**Profile of Role**

The Credit Controller plays a critical role in the finance department and is essential to the company’s on-going cash flow requirements. The Credit Controller is responsible for chasing the Group debtors’ book to ensure timely payment of invoices raised.

The Credit Controller should resolve problems in relation to invoice payments, and reconciling month-end accounts. They must also report to on outstanding issues, whilst highlighting potential debtor issues and risk accounts.

As Credit Controller the role oversees the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. As such, the Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team, sales department and customer experience function.

**Key Responsibilities**
- Efficient and timely collection of customer invoices within agreed terms, identifying overdue amounts, and contacting clients to ensure timely payments.
- Maintaining good relationships with internal and external stakeholders, including external collection agents.
- Assist in reporting on monthly KPIs, including debtor days and AR metrics across the business.
- Assist in Reporting all client control activity to management, including wins, losses, and escalations.
- Preparing client statements and reports in line with requirements, including updating accounts details and addresses etc., as required.
- Ensuring 100% accuracy of client data across systems, including invoicing, contact, and billing details.
- Adding contractual details, POs where applicable to ensure effective payments.
- Collection of monthly direct debits, including system and process management.
- Collection of monthly credit cards, including system and process management.
- Assisting year-end reconciliations and assisting with audit processes.
- Ensuring client receipts are correctly posted and reconciled to contract terms, including identifying incorrect postings, the correct VAT applied, and amending where necessary.
- Management of the sales ledger, including reconciling the sub-ledger and maintaining customer records.
- Suggesting bad debt provision and helping embed policy.
- Effective control of the accounts receivable mailbox
- ad hoc duties as required within the finance department.

**About you**

This position offers an exciting opportunity for a high-caliber credit controller to ensure consistent debt management and cash performance as the company continues to expand.

**Key Skills**
- Has credit control experience in a fast-paced and high-volume environment.
- Understands the debt collection processes and when to initiate legal proceedings.
- Proficient at Microsoft PowerPoint, Excel, Word or G-Suite.
- Customer-focused individual who is self-motivated and results-driven.
- Ability to build strong trusted relationships.
- Has excellent attention to detail, time management and prioritization skills.
- Ability to use own initiative and think ‘outside the box’.
- Strong written and oral (Face-to-face and telephonic) communication skills.
- Adaptable and able to respond to business needs in a fast-paced environment.
- Can look for continuous improvement of reporting and controls.
- Is a self-starter who can work independently and as part of a team.
- Pragmatic, analytically minded and a logical thinker.
- Able to adopt a 'firm but fair' approach.
- Is a confident communicator and decision-maker that will hit the ground running and take initiative to carry out credit control tasks.
- Has the ability to listen to customers and negotiate winning solutions to achieve results.

**Beneficial, but not essential**
- Has Sage 200 experience.
- Ability to speak other languages - English, Spanish, French.

**Benefits you can enjoy**
- 25 days holiday (with the option to buy up to an additional 5 days per year)
- Private single medical