Viewing Enquiry Co-ordinator

4 days ago


Bournemouth, United Kingdom McCarthy Stone Full time

The Viewings Co-Ordinator is required to support the Property Consultants on a day-to-day basis with all viewing activities and general enquiries, which at peak times will include managing high volumes of inbound and outbound calls. This role will act as front-line support/customer service for all new enquiries.

Liaise with vendors and potential purchasers with all aspects of viewing properties and any general enquiries.

Liaise with Property Consultants, vendors and purchasers with reference to setting appointments for viewings to ensure all parties are fully informed about what is required of them and by when.

Ensure Property Consultants are passed any buyers who wish to make an offer following a viewing.

Ensure all correspondence and calls is dealt with appropriately and timely.

Record all relevant data relating to a viewing onto sales system to ensure the progress of each instruction can be tracked from initial interest to completion.

Produce relevant notifications to buyers and sellers as required from sales system.

About You

Experience of successful selling within an estate agency or letting agency environment and/or within property sales would be desirable however relevant transferable skills would also be considered.

Experience managing high volumes of calls - both inbound and outbound.

Experience of developing and following up leads and enquiries within timescales.

Excellent administrative and computer skills with a sound knowledge of Microsoft Office.

Strong communication, negotiation and influencing skills.

Ability to take initiative, prioritise, work under pressure to meet deadlines, whilst maintaining accuracy at all times.

Customer relationship and customer service focused, empathetic, patient and understanding of differing needs and priorities of others.

**Benefits**:
Lucrative commission structure

24 days holiday + bank holidays

Health benefits such as; Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) as well as dedicated Mental Health First Aiders



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