Senior System Support Officer
2 weeks ago
The Clinical Systems Team provide training & a helpdesk service for all staff using the patient information system, Rio. The team also supports & trains staff in the use of BigHand Digital Dictation & provides access & instruction on the use of KMCR, PADS, PACs & MIG. An opportunity has arisen for someone to join the Team on a permanent contract providing training & front line support. Training is delivered within the classroom environment via video conferencing, also in one to one sessions and by visiting the teams at their bases. The applicant will also be required to support staff with any queries they have with regards to virtual smartcards and replace, or fix when required. Your role will contribute to the provision of good quality data in respect of electronic recording and support the information system as a complete clinical record, allowing the Trust to report accurately on its activity. You will ideally have training experience & you will need to have experience of working on a System Support desk supporting Rio, BigHand and Smartcards. It is important that you are an excellent communicator who can paint the bigger picture as well as conveying sometimes complex technical issues to the users of the system.
The role requires that you visit your allotted teams on a regular basis and therefore a full driving licence and permanent access to a car is absolutely essential.
The individual must be able to work to achieve agreed objectives, will have the ability and freedom to do this in their own way but must work to the best interests of the Team and Trust at all times. The post holder will be required to work flexibly and to manage their own workloads ensuring the Service Level Agreement for the Department can be met at all times.
The individual must be able to work to achieve agreed objectives, will have the ability and freedom to do this in their own way but must work to the best interests of the Team and Trust at all times. The post holder will be required to work flexibly and to manage their own workloads ensuring the Service Level Agreement for the Department can be met at all times.
The Clinical Systems Team provide training & a helpdesk service for all staff using the patient information system, Rio. The team also supports & trains staff in the use of BigHand Digital Dictation & provides access & instruction on the use of KMCR, PADS, PACs & MIG. An opportunity has arisen for someone to join the Team on a permanent contract providing training & front line support. Training is delivered within the classroom environment via video conferencing, also in one to one sessions and by visiting the teams at their bases.
The applicant will also be required to support staff with any queries they have with regards to virtual smartcards and replace, or fix when required.
Your role will contribute to the provision of good quality data in respect of electronic recording and support the information system as a complete clinical record, allowing the Trust to report accurately on its activity.
You will ideally have training experience & you will need to have experience of working on a System Support desk supporting Rio, BigHand and Smartcards. It is important that you are an excellent communicator who can paint the bigger picture as well as conveying sometimes complex technical issues to the users of the system.
The role requires that you visit your allotted teams on a regular basis and therefore a full driving licence and permanent access to a car is absolutely essential.
Please see job description for full details.
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