Customer Success Manager
2 days ago
// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office - South Wales //
We are proud to be working with a growing technology company on their search for a Customer Success Manager
Our clients provide cutting-edge customer communication software to a number of well-known brands, helping to drive their customer interactions across digital channels.
**Responsibilities**:
- *Ensure clients renew by working closely with accounts and identifying any potential problems.
*Growing accounts through expansion (more seats / usage) and new features (automation, channels).
*Building relationships with customers and becoming a trusted advisor.
*Own and manage customer success plan.
*Review product usage, provide guidance on product updates and share best practices.
**Requirements**:
- *At least 1 year's experience in a similar role, ideally in account management, customer success, pre-sales or a similar role.
*Experience supporting a smaller number of larger B2B customers with a complex software product/solution.
**Benefits**:
- *Remote/Hybrid working (whatever suits you)
*Flexible working
*OTE
If you are interested in reading the full job spec, please feel free to contact me
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// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office - South Wales //
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