Housing Assistant, Rosendael, Dundee

We are recruiting a **Housing Assistant **to join our friendly and professional Team at our Rosendael Residence in Broughty Ferry, Dundee.

Scottish Veterans’ Residences (SVR), offers a dynamic housing support service to assist our HM Forces Veterans to return to independent living where appropriate. This is a pivotal role and we are looking for a motivated, dedicated and enthusiastic professional to deliver intensive housing management and support services to our Veterans.

We are Scotland’s oldest military charity with an array of resources at our disposal to support former Armed Forces and Merchant Navy personnel, who are homeless, at risk of homelessness, or who otherwise need housing support. We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished ensuite room and access our onsite support and facilities including a communal dining room, communal lounges, a gym & and laundry.

To fulfil our Vision and Mission, you will embed our Values to deliver the safety, health, comfort, and welfare of Veterans in line with the **Care Inspectorate’s Health and Social Care Standards**. You **will register with the SSSC** and either hold or be working towards an **SVQ2 in Housing, Health and Social care, or equivalent**. You will also have an understanding of the supported housing sector and be able to demonstrate a track record of contributing to high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach.

This post is **26¼ hours per week over a repeating 4-week rota** (contact us for an example)

In return, we offer an excellent salary of **£26,410.81 pro rata** (£18,487.57 for 26¼ hours per week) plus additional benefits, pension and 30 days annual holiday.

**Our Vision**:All Veterans living as independently as they are able, in a place they are proud to call home.

**Our Values**:Dignity and Respect Unity of Purpose Expert provision of Service

**Our Mission**: To provide quality support and accommodation to as many ex-Service and Merchant Marine personnel as possible, for as long as they need it, in order to assist those that are able to return to independent living.

**About you**

You are an effective communicator and have excellent interpersonal skills; the ability to work as part of a team and as a lone worker. Knowledge of housing related issues including HMO and associated policies and procedures are an advantage.

It is essential that you have or are willing to work towards achieving an SVQ Level 2 in Housing or equivalent qualification or above for this grade of post within 18 months of commencement. And, secure and maintain registration with the Scottish Social Services Council.

**Summary purpose of job**

The Housing Assistant proactively assist Veterans comply with their terms of occupancy, liaise with housing support staff and assist with the delivery of resident activities.

**Main responsibilities**
- To provide proactive, effective front line, intensive housing management to Veterans.
- Actively monitor the security of the residence and respond professionally to incidents that occur.
- Use provided IT to record contact with Veterans.
- Proactively promote, encourage and assist with activities designed to improve Veterans’ wellbeing.
- Carry out duties in accordance with our Vision, Values and Mission.
- Ensure compliance with General Data Protection Regulations.

**Housing responsibilities**
- Proactively enforce the Occupancy/Tenancy agreement, monitor and report antisocial behaviour, rent arrears, recharges, utilities, etc., including regular patrols.
- Assist residents understand their Occupancy/Tenancy agreement, intervening and providing corrective advice where required.
- Conduct and record resident interaction, accommodation checks and risk assessments.
- Assist Veterans to establish themselves within their residence, providing onboarding advice and information.
- Assist Veterans to manage their finances and debts effectively to meet their goals.
- Assist Veterans to secure health services to meet their needs.
- Assist Veterans to address addiction issues.
- Signpost and refer Veterans to other services.

**Residence responsibilities**
- Act as gatekeeper for all callers and deliveries to the residence, ensuring compliance with security requirements.
- Conduct and record building security checks.
- Work as a lone worker using supplied security assistance equipment effectively.
- Act as fire warden and participate in fire alarm checks and drills.
- If instructed, attend the dining room at mealtimes & assist residents with meal delivery.
- Ensure compliance with health and safety & risk management requirements.

**Activities responsibilities**
- Proactively encourage and assist Veterans to participate in physical, outdoors, art and other activities to improve Veteran wellbeing.
- Organise and host activities in the re