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Customer Service Advisor

2 weeks ago

Doncaster, United Kingdom Matt Burton Associates Full time

This is an exciting opportunity for a **Service Controller** to join our team.

As a **Service Controller**, you’ll play a part in keeping some of the UK’s biggest
brands on the road, responsible for working as part of the Maintenance Control
Team within the Customer Service Centre having responsibility for maintenance
expenditure and providing administrative support on a range of commercial
vehicles on varying contract types.
And when you join us, you’re supported in developing your own career too,
surrounded by a team of passionate people driven to keep customers moving.
Role & Responsibilities
- Working as part of a team, the post holder will need to support the team
sharing experience and knowledge to provide a high level of service
delivery at all times
- Manage the daily Work in Progress reports ensuring that all jobs are
correctly entered on system and that the WIP administration is controlled
in line with business requirements
- Authorise maintenance expenditure within agreed parameters whilst
ensuring all maintenance records are checked
- Ensure processes are followed to provide a cost-effective repair solutions
- Ensure that the internal authorisation systems are managed daily so that
job requests are processed or queried without delay
- Ensure that all calls are answered in-line with the CSC criteria making sure
that any inbound calls are answered promptly and dealt with accordingly
- Seek to drive down repair costs and rates charged by our suppliers by
working with the fleet team to ensure that the most cost-effective
resources available are utilized
- Assist with raised customer complaints through to resolution
Skills & Experience
- Two years customer services experience in a vehicle-based environment is
desired but not essential
- Knowledge of commercial vehicle repairs, standard times and road
transport operations would be an advantage
- High level of administration skills
Maintenance Management Systems would be advantageous
- Self-motivated and excellent communication skills
- Ability to work under pressure with mínimal supervision
- Well organised and takes ownership of work

**Salary**: £20,319.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person