Support Services Administrator

Salary - £23,200 Number of jobs available - 1 Detail of reserve list - 12 Months Region - South East City/Town - Maidstone Building/Site - HM PRISON MAIDSTONE MAIDSTONE, ME14 1UZ Grade - AA Organisation Grade for HMPPS - Band 2 Post Type - Permanent Working Pattern - Full Time Role Type - Administration / Corporate Support Will the successful applicant have line manager responsibilities? - No Job description **Overview** Job holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment. This is a non-operational job with no line management responsibilities. **Characteristics** Typical tasks associated with this Group Profile include: - Provide administrational assistance in area of work - Maintain accurate filing system for area of work - Respond to queries relating to area of work, redirecting where required. **Job Descriptions relating to this Group Profile** The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions. - Support Services Administration : Business Hub - Support Services Administration : Records - Support Services Administration : Visits Booking - Support Services Administration : Welcome Centre **Essential Skills/ Qualifications/ Accreditation/ Registration** An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. **Hours of Work and Allowances** 37 hour working week **Behaviours** - Developing Self and Others - Communicating and Influencing - Working Together - Managing a Quality Service Additional Information **Working Arrangements & Further Information** If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. **Benefits** **Annual Leave** - The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. **Bank, Public and Privilege Holidays** **Pension** - The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. **Work Life Balance** **Season Ticket Advance** **Childcare Vouchers** For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers **Training** HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes - There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts - All staff receive security and diversity training and an individual induction programme into their new roles **Eligibility** - All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist **Working for the Civil Service** The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order - To the Civil Service Commission (details available here) **Diversity & Inclusion** The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Interview dates - Expected end of November 2024 Closing Date: 18/11/2024, 23:55 hours. Contact information Please quote the job reference - 91908. Success Profiles **Application form stage assessments**: **Behaviours** - Managing a Quality Service - 250 word limit - Delivering at Pace - 250 word limit **Experience** - Statement of Suitability - 250 word limit **Use of Artificial Intelligence (AI)** **Interview stage assessments**: - There is 1 interview stage for this vacancy. **Behaviours** - Managing a Quality Service - Delivering at Pace - Strengths may also be assessed at interview but these are not shared in advance. **A Great Place to Work for Veterans** The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide el