Service Administrator

3 days ago

Maidstone, United Kingdom Group 1 Automotive Full time

**Service Administrator - Volkswagen Maidstone**

**Good, honest, rewarding work. It's how we're built**

In the heart of our aftersales department our Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

**What we can offer you**
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts.
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lot’s more

**What you’ll do day to day**
- Administration duties within the service department
- Deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
- Record vehicle details and service histories accurately and effectively.

**Helpful skills and qualifications**

**Don’t worry about ticking off every single skill here** if you care about delivering great experiences as much as we do, we want to hear from you.
- If you think you’ve got what it takes and meet the criteria below, then please apply
- Full UK Driving Licence
- Motor Industry experience is preferable
- Happy to work independently and as part of a team
- Ability to work to timescales effectively, with a keen eye for detail

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

**Be part of something big**

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

**But you don’t need to love cars to work with us** - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

**Our Values**

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

**Respect - Integrity - Transparency - Teamwork - Professionalism**

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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