Dispatch Operative

**Job Purpose**:
To assist in the studio’s packing and dispatching of orders to worldwide destinations. To carefully package orders ready for their fulfilment and generate accurate shipping labels (inc. international customs paperwork).

**Company Overview**:
We are a handmade home décor business hailing from the South Wales Valleys. A family owned and run business with a small team of Artisans working from our Mountain Ash based workshop. We manufacture and design unique homeware products and distribute worldwide. We’re looking to expand our team by welcoming another despatch assistant into the order fulfilment area of our business.

Overview of Job:
Full Time Contract: 37.5 hours per week (8am-4pm Monday - Friday)

Overtime required during peak trade seasons (Christmas/scheduled sales)

Location: Mountain Ash, Wales. Free on-site parking / 3-minute walk from Mountain Ash train station. Due to the nature of our business this role cannot be carried out on a remote basis, all work is carried out in our workshop.

**Salary**: National Living Wage (Hourly paid/Monthly payroll)

Main Tasks and Responsibilities:

- The packaging up of products ready for dispatch to our customers. The products we manufacture are predominantly fragile, therefore a keen eye for care and attention is required. No corners can be cut As the last person to handle the products - their safety for their onward journey is in your hands
- Maintain our friendly relationship with all couriers and ensure they are collecting all parcels in their allotted collection slots.
- The role will require the manual handling and lifting of heavy boxes up to 20kg (approx.)
- Manage the packing of wholesale orders from our worldwide stockists, ensuring that orders are packed and ready for their scheduled despatch date. Communicating any issues with your Supervisor.
- The boxing up of stock for ‘ready to ship’ items. Packing products into the correct box sizes, with the correct protective packaging materials, the labelling of stock through computer system, organising stock ready for ‘picking and packing’. Keep accurate counts of stock-levels for ‘ready to ship’ stock and updating on inventory system.

Key Skills:

- Basic computer skills to generate accurate shipping labels and paperwork.
- Good level of written and spoken English.
- Passionate about customer service and being part of the customers journey with us.
- Strong team player that is very aware of their surroundings and others.
- Capable of lifting and moving heavy boxes/items. Manual handling and lifting will be carried out daily (up to 20kg)
- Organisational skills are key to this area of our business running smoothly with good pace.
- Have a strong work-ethic.
- The ability to learn in a fast-paced, busy environment.
- A 'can-do' attitude. The glass is half-full here
- No fear of getting your hands dirty; we’re a workshop after all
- Ability to work as part of a small team and understand excellent time management when working to schedules. The ability to lone work.
- Practical, reliable and flexible; we are a small hard-working team of Artisans so these are important attributes to us.

**Experience you’ll need**:

- You’ll have experience in a similar role, or a transferable skill set, where organisation was key to your success.
- Working within a role where attention to detail and care were paramount.
- Working within a small team and therefore understand the importance of time management and the importance of communicating efficiently to achieve shared goals.
- Working to time-based schedules; keeping an organised diary/calendar.
- Have experience working in a very ‘hands-on’ active role. This is not a desk-job and requires you to be stood/constantly on the move in the workshop.
- Working in a busy environment where multi-tasking was key.
- Working in a role that required you to maintain a good pace in order to meet deadlines.

**When Applying**:

- 1. What could you bring to the team as our new Studio Despatch Assistant?_
- 2. What relevant skills / attributes / experience do you have that you think will aid you in excelling at this role?_

Other Information:

- 28 days holiday per year (includes Bank Holidays on which the workshop is closed).

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Store discount

Work Location: In person

Reference ID: DISPATCH-FT