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Customer Service Coordinator

2 weeks ago

Ruislip, United Kingdom Crown Worldwide Full time

**The Opportunity**
The Customer Service Coordinator is a fixed-term position. The role may have the opportunity to become permanent at the end of the FTC period, depending on availability within the department.

Salary dependant on experience, plus a 8.33% performance related annual bonus.

60% office based in South Ruislip, HA4, UK.

**Full training will be provided - no previous experience with the industry is required**

**The Company**

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee well-being and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

**The Role**
The Customer Service Coordinator provides the highest standard of service to our private moving customers by managing the relocation of their household goods. You will liaise with both internal and external parties to coordinate household goods moves and ensure our client's personal belongings reach their destination on time and to the highest standard.

**What you will do**:
You will be responsible for both Inbound and Outbound moves from the UK supporting and liaising with customers directly on their specific needs and requirements. Excellent feedback from Customers and other Crown offices will be a key measurable in this role to determine success.

The main responsibilities of a Customer Service Coordinator are:

- Interact with customers, service partners and agents to communicate and supply relevant information regarding the move
- Maximise and up-sell of insurance
- Liaise internally with other parts of the Crown organisation to ensure a successful move
- Understand and support the resolution of any relocation issues arising for the customer
- Build rapport to better understand the clients requirements
- Updating relevant systems to ensure all information is recorded accurately and in a timely manner
- Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing
- Adhere to the companies reply within 24 hours policy on all communications

**Skill and Experience**
Essential:

- Experience in Customer Service or sales background
- Strong Administrative and organisational skills
- MS Office skills; Outlook, Word and Excel
- Work in a fast-paced environment
- Able to communicate effectively with all levels of the organisation
- Good interpersonal skills - able to build and maintain relationships at all levels
- An awareness of cultural sensitivity
- Good commercial awareness and critical thinker

Desirable:
Experience as a Move Coordinator/ Move Manager/ Relocations Consultant/ Mobility Advisor / Mobility Administrator / Relocations Adminsitrator

And/or
- Experience within the household goods, relocations or logistics industry

**What’s in it for you?**
- Performance related bonus
- Company Sick Pay
- Westfield Health Employee Cash Plan
- Life Assurance: 1x salary cover from first day of employment up to 5 years service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
- Store and On-line discounts and savings
- Corporate Social responsibility volunteering days: 2x days (16 hours)

**Equal Opportunities**
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ruislip: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: One l