Customer Service Representative

Who we are?

Syncoms is on the precipice of greatness. We could tell you that we're "one of the fastest growing E-Commerce software development companies in the world", but that would be a cliché, wouldn't it? We are a unique organization and present our employees with unparalleled opportunities for personal growth and success. We are an E-Business, so words like "fast-paced", "aggressive", and "squash the competition" are not uncommon in team meetings. A dynamic, young and "hungry to learn" spirit exists, coupled with a positive, unstoppable, winning attitude.

If there's one thing we hate, its mediocrity - you know, that laissez-faire attitude that just enough is good enough? Not at Syncoms Our company culture revolves around intensity, excellence, accountability, and unyielding integrity. We keep our eyes open to the things that really matter – attention to detail, pride in our work, success. We are entrepreneurial and have a highly collaborative environment filled with passionate people who excel in their domain. The end result is a team synergy that yields outstanding results.

We are looking for stars at every level - passionate experts who are masters of their craft. Spirited leaders with a passion for success. Individuals with a desire to promote excellence with an unyielding attitude. People who welcome new and more demanding challenges each and every single day. A career opportunity at Syncoms is only for the highly skilled, highly adaptable candidate who loves nothing more than being the best he/she can be on a daily basis.

We also operate 3 highly successful brands under the Syncoms umbrella – Printerpix, Printerinks, and Print Express. So not only will you become a subject matter in your chosen role, you will also have the opportunity to gain experience working across the group.

What do we look for?

Being the face of the Syncoms brand for all our customers, your role comprises of working as part of a team delivering world-class, professional customer service to our Printerinks customers. To ensure that all contacts from customers are dealt with in a timely and courteous manner, meeting service levels as specified by the Management Team. As a Customer Service Specialist you will be expected to build excellent rapport with customers to enhance their overall experience with the Syncoms Brand.

RESPONSIBILITIES:

• To answer incoming calls, incoming emails and live chats (text-based) from, and make outgoing calls in a courteous and efficient manner
• To develop good knowledge of service areas to ensure customers receive a "one stop" service for query resolution
• To prioritise actions and decisions according to customer needs
• To clarify and/or anticipate customers' needs and develop customer relationships
• To be clear in communicating information to both customers and colleagues
• To help the team achieve relevant Key Performance Indicator targets to meet the overall business goals and objectives

KEY COMPETENCIES/EXPERIENCE REQUIRED

• A minimum of 2 years customer service experience (Essential)
• A minimum of 2 years call centre experience (Desired)
• Essential: Clear and concise written and spoken communication skills, in particular a confident, friendly telephone manner
• Essential: Attention to detail and the ability to record information accurately
• Essential: Ability to communicate effectively with existing and new customers and provide excellent customer service
• Essential: Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
• Essential: Ability to work under pressure paying strict attention to detail
• Essential: Ability to work on own initiative with minimal supervision in a proactive manner
• Essential: Team worker who is flexible and has a positive attitude to learning and self-development
• Essential: Ability to learn in-house software system
• Essential: Must be prepared and be able to work outside of normal office hours to meet changing demands for the service or to cover colleague absences
• Desired, but not essential: Basic knowhow of Printers & Ink Cartridges

QUALIFICATIONS REQUIRED

• Bachelor's Degree in any discipline or equivalent (Desired)
• GNVQ/NVQ Level 2 qualification or equivalent (Desired)
• 5 GCSE/O Level passes A-C or equivalent, including English and Maths (Essential)

About our Global Companies:

Syncoms is a group of companies representing a number of eCommerce brands spanning USA and Europe. Our passion for technology has allowed us to take the eCommerce, photo-gifting, and print management markets by storm. We come to work to have fun and exert high energy and ambition each day, keeping the same entrepreneurial spirit we started with at the beginning.

As a challenger brand, we act different and think different. Our success is driven by a collaborative culture that allows us to learn, take risks and try new things. We seek out innovative, creative people who desire to make an impact, belong, achieve and connect.