Customer Service Apprentice

Here at British Gas, we are on the lookout for Customer Service apprentices to join us. You will work and learn, serving our customers when they need us most, while working to attain your Customer Service Specialist (Level 3) qualification. There has never been a more exciting time to join our Customer Service team, as we move to a new way of working in our customer teams where collaboration and the customer journey is at the heart of everything we do

**_ Package:_** Our apprentices start on the same basic salary as our customer service agents **£21,068**. Following successful completion of your apprenticeship your salary will rise to **£23,757**. On top of your basic salary, you also will have access to a pension, 25 days holiday, healthcare, childcare vouchers, cycle to work programme and much more.

**Location - Leicester** (LE19 1SZ)

Customer Service is critical to our success. You will be our customers’ first point of contact and responsible for ensuring they have a fantastic experience with us.

We’re looking for passionate individuals who want to deliver first class service for our customers, with a drive to making a real difference as we move towards a net zero future You will need to gain a broad understanding of the customer businesses and their operations quickly and will be making an impact from the day you start your journey with us, but don’t worry, we will be supporting you every step of the way We have partnered with an established training provider to ensure that all your training needs throughout the programme are met, you will also be assigned a mentor or buddy to further assist your development as well as the day-to-day support offered by your manager and colleagues. 20% of your development will be a combination of theory, technical and practical training whilst the remaining 80% will be on the job learning supported by a robust development plan to really help you succeed and reach your potential. We believe those who join the programme will be the future innovators and revolutionaries of our business

Your apprenticeship will be dual purposed. We need you trained and ready to talk to our customers from week 4, while developing your skills through the apprenticeship modules and learning over an 18-month period. You will be supported and encouraged to be the best version of yourself, either in dealing with our customers’ needs or with the modules and learning.

**We are looking for**:

- A passion and motivation for first class service for our customers, with a drive to making a real difference.
- An ability to Identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
- A strong and demonstrable desire to build a career in customer service
- Demonstrate confidence in effectively solving problems and escalate any issues or process improvements to the wider business areas.
- Eager to learn new skills and drive to succeed
- Clear written and verbal communication skills
- A self-motivated and pro-active attitude
- Comfortable with Microsoft Office systems
- High level of creativity and problem-solving capabilities
- To have the right to work in the UK
- To have lived in the UK continuously for the past 3 years
- To be a resident in England (due to the course being funded by the English Apprenticeship levy and the programme only being offered in England)
- Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship (This can be completed through this apprenticeship course).
- To have not previously studied the course content
- To not undertake any other qualification during your apprenticeship

At Centrica, we recognise to build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone is welcome and able to succeed. We are dedicated in helping to close the diversity gap across the sector and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicities to veterans and the differently abled. Let’s also dispel a myth, that apprenticeships are only for young people. Absolutely not Apprenticeships are open to all age groups. Promoting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the technology sector and would love to see more fem