IT Customer Service Level 2 Apprentice
6 days ago
**Role Requirements**
General Office duties including:
Answering the phone
Dealing with customer sales enquiries & Queries
Updating systems and customer records and processing orders
Liaising with colleagues
The role will be to conduct office/telephone-based account management, as well as cold calling for new business to continually grow our local and national account base
Keep accurate records of all contacts using Outlook Calendar, answer in bound calls and deal with any queries relating to our Leicester Offices (shared responsibility)
Take on training courses from some of world’s largest vendors such as HP, Lenovo, Microsoft Etc. as well as our own in house training all held at our Leicester office (slow paced)
Share office responsibilities as part of the team in making sure the office in kept clean and tidy at all times (shared responsibility)
Take part in office meetings and discussions relating to our Leicester Office and ways we can improve
**Skills & Qualifications**
We are expanding and looking for a confident, smart, punctual, hard-working individual
Willingness to learn and work towards a permanent role after the apprentice ship
No qualifications or experience is needed
**Training**
All training will be given through Apprentice and vendors to make sure you are confident in all aspects of the role
**Salary**: £12,000.00-£16,000.00 per month
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- Flexitime
- Free or subsidised travel
- On-site parking
- Wellness programmes
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Leicester, LE3 8DG: reliably commute or plan to relocate before starting work (required)
Reference ID: IT Consult
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