Medical Receptionist

1 day ago

Bromsgrove, United Kingdom Churchfields Surgery Full time

An opportunity has arisen for a Medical Receptionist to join our friendly and progressive team at Churchfields Surgery on a fixed term temporary contract basis (covering a period of maternity leave.)

This position will be part-time.

Our busy and forward-thinking practice is based in the centre of Bromsgrove, where our staff are at the core of what we do and training and development is encouraged.

Our medical receptionist team are the first point of contact for patients and visitors to the practice both in person and on the phone. They direct and assist them in accessing the appropriate service or healthcare professional, as well as helping with enquiries. The team also aid the wider practice team: our GP’s, Nurses, and administrative staff.

**Main duties of the job include**:

- Acting as the first point of contact for patients, providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Dealing with all general enquiries, explaining procedures, and making new and follow-up appointments.
- Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery.
- Completing tasks sent into Reception by the clinicians and other members of staff.
- Entering patient information on to the computer as required.
- Ensuring that all new patients are registered onto the computer system promptly and accurately.
- Maintaining strict confidentiality at all times.

**Person Specification**

**Experience**

**Essential**:
Experience of Reception work, dealing with the public in a pressurised context.

Experience of telephone call management, managing demand across peaks as and when they arise.

Working within an administrative function.

**Desirable**:
Experience of Primary Care / GP Reception.

**Qualifications**

**Essential**:
Educated to GCSE Level or equivalent, including GCSE English Language.

**Desirable**:
Evidence of vocational training relevant to Reception.

**Knowledge and Skills**

**Essential**:
Highly organised with the ability to plan and prioritise.

Evidence of basic keyboard and computer skills to include Word, Excel, etc.

Excellent communication and inter-personal skills to include the ability to communicate clearly with all levels of staff.

Evidence of time management skills.

**Desirable**:
Experience using and interrogating NHS system software (Emis Web etc.)

**Job Types**: Part-time, Temporary
Contract length: 12 months

Pay: From £11.44 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bromsgrove: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 28/02/2025
Reference ID: CFS25

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