Content Designer

2 weeks ago

London, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

**Content Designer **Inside IR35**

**Contract Term: 12 months**

**Contracting Authority: The Department for Work and Pensions**

**Location: London - Hybrid**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

- Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
- Increase saving for, and security in later life
- Create a fair and affordable welfare system which improves the life chances of children
- Deliver outstanding services to our customers and claimants
- Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

**As a **Content Designer **your main responsibilities would be**:

- Working in a multi-disciplinary team to design user-centred content for Universal Credit (UC) claimants and staff.
- Building domain knowledge around that team’s ‘theme’.
- Collaborating with user researchers, interaction designers and other disciplines and stakeholders to identify the best ways to meet user needs within departmental and technical constraints.
- Working with content design colleagues to identify and implement improvements to existing content, working practices and processes.
- Supporting content colleagues by providing constructive feedback on their work.
- Helping non-content colleagues to understand the value of user-centred content design (as opposed to copy editing).
- Advocating for an evidence-based approach to content design decisions.
- Contributing to the creation and maintenance of content design guidance.
- Attending regular and ad hoc meetings with theme teams and the content team.

**You’ll have relevant experience in**:

- Working with user researchers and other colleagues to identify and understand user needs, including attending user research sessions
- Working with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints
- Creating content to meet user needs within those constraints - mostly in the UC online service, but also in other channels, such as our wiki pages
- Working on needs analysis to identify content gaps and overlaps
- Monitoring the performance of content to understand user behaviour and feedback
- Identifying ways to improve the content and the tools and processes we use to design and create it

**If this role sounds like something that you would be interested in, please click the link to apply.**
- Please be aware that this role can only be worked within the UK and not Overseas._

**Job Types**: Full-time, Fixed term

Schedule:

- Monday to Friday

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