Customer Operations Agent

1 day ago

Larne, United Kingdom P&O Ferries Full time

**Guaranteed hours customer service contract.**

We are looking for a customer service agent to help with the check in and disembarkation service for our tourist and freight customers. You will work with the management team to help provide a seamless experience, checking customers in as well as answeringany queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property.

This is a guaranteed hours permanent contract (you will be guaranteed a minimum hours per week).

To be successful in this role it is essential that you have the following skills:

- Excellent customer service skills gained in a retail, leisure, tourists, or hospitality sector
- Fantastic verbal communication skills
- Good IT skills
- Good maths skills and previous experience of dealing with cash payments
- A flexible approach to day to day duties and the ability to switch roles when needed
- Great dispute resolutions skills
- Some experience of dealing with government agencies would be good.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and thatstarts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unlesswe recruit the best regardless of race, gender, sexual orientation, genderidentity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

  • Customer Operations Agent

    7 days ago

    Larne, United Kingdom DP World Full time

    P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people. Here at...

  • Customer Operations Agent

    2 weeks ago

    Larne, United Kingdom DP World Full time

    P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.Here at P&O...

  • Customer Operations Agent

    3 days ago

    Larne, United Kingdom P&O Ferries Full time

    **Full Time - Customer Service Contract** We are looking for a customer service agent to help with the check in and disembarkation service for our tourist and freight customers. You will work with the management team to help provide a seamless experience, checking customers in as well as answeringany queries that they may have. The check in and...

  • Customer Service Agent

    2 weeks ago

    Larne, United Kingdom RedDot Full time

    **The benefits.** - **Hybrid remote **Customer Service position once **8-week training period** is completed in **Belfast**: - **Permanent**: - A competitive staring salary of **£20,592**: - On site facilities - free coffee & tea - Monthly incentives, prizes and vouchers - A **company pension** scheme - **21 days’ holiday** - increasing 1 day per year...

  • B2b Customer Services Agent

    7 days ago

    Larne, United Kingdom DP World Full time

    Are you a customer focused individual who is looking for a new challenge? We are looking to recruit a **B2B **Customer Services Agent **in our Freight planning office in **Larne **on a **9-month fixed-term contract.** P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading...

  • Customer Services Agent

    2 weeks ago

    Larne, United Kingdom P&O Ferries Full time

    **The role** We are currently looking for a full time permanent Customer Service Agent in our Freight Sales and Planning Team to plan and process unaccompanied and driver accompanied bookings on our Irish Sea Services based in Larne. You will be working as part of abusy team that will be delivering exemplary customer service whilst maximising revenue and...

  • Port Operative

    3 days ago

    Larne, United Kingdom DP World Full time

    Job DescriptionApply below after reading through all the details and supporting information regarding this job opportunity.P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.A household name for over 180 years, P&O Ferries have a rich heritage in...

  • Port Operative

    3 days ago

    Larne, United Kingdom DP World Full time

    Job DescriptionP&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000...

  • Port Operative

    7 days ago

    Larne, United Kingdom DP World Full time

    P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people. Here at...

  • Port Operative

    5 days ago

    Larne, United Kingdom DP World Full time

    P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.Here at P&O...