Technical Support

1 week ago


Stevenage, United Kingdom Linkpoint Resources Limited Full time

Hybrid working - 1 day in the office per week

Circa £28,000 per annum

Technical Support’s Core Duties
- Providing technical and functional support to users
- Answering and logging requests from clients, researching and solving problems
- Working with the development team to create new solutions for clients
- Training of new and existing customers in person or via video/phone
- Communicating technical issues in a non-technical manner
- Assisting with the implementation of new client websites
- Taking ownership of client requests and ensuring timely response in line with SLAs
- Delivering first class service to all clients
- Testing of new functionality prior to client release
Technical Support’s Key Skills
- Experience in the Travel industry (desirable)
- Good technical understanding of SaaS
- Experience providing software technical and functional support
- Strong problem-solving skills
- Good communication skills, verbal and written
- Demonstrated ability to prioritise and manage workflow to deadlines
- Ability to work independently and in a team
- Strong eye for detail
- Proactive approach to learning and solution orientated
Are you enthusiastic about the Technical Support job? Send us your CV in word format today

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Work from home
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Stevenage, SG1 3EA: reliably commute or plan to relocate before starting work (preferred)
**Experience**:

- Travel industry: 1 year (preferred)
- IT software support (SaaS): 1 year (preferred)
- technical and functional support: 1 year (preferred)
- implementing new websites: 1 year (preferred)



  • Stevenage, United Kingdom Carestream Dental LLC Full time

    The **Technical Solutions Representative** is responsible for answering technical support questions and providing clients with technical guidance on the use of computer technology in dental practices. The Technical Support Representative also applies a general working knowledge of computer software, hardware and troubleshooting skills to resolve a...


  • Stevenage, United Kingdom Stevenage Borough Council Full time

    Job Reference 009415 Function Building Safety and Property Services Salary £24,702 to £27,334 pa - pro rata for hours worked Status Full Time Job Type Permanent Hours Of Work 37 **Job Description Technical Support Officer Oct 24** **More details**: JOB TITLE Technical Support Officer POST NUMBER 009415 WEEKLY WORKING HOURS 37 SALARY RANGE...


  • Stevenage, Hertfordshire, United Kingdom STEVENAGE BOROUGH COUNCIL Full time

    Job Reference004319FunctionPlanning and RegulationSalary£33,699 to £37,105 pa – pro rata for hours workedStatusFull TimeJob TypeFixed Term ContractHours Of Work37Assistant Technical Support ManagerMore detailsJOB TITLE Assistant Technical Support ManagerPOST NUMBER 004319WEEKLY WORKING HOURS 37SALARY RANGE £33,699 to £37,105 pa – pro rata for hours...


  • Stevenage, Hertfordshire, United Kingdom Stevenage Borough Council Full time £30,000 - £50,000 per year

    About The RoleTo assist in leading the continuous development and delivery of Stevenage Borough Council's Planning and Regulatory Service technical support team and ensure that it provides the full range of statutory and non-statutory and planning and regulatory processing services in line with the Service objectives, including optimising efficiency and...


  • Stevenage, United Kingdom Stevenage Borough Council Full time

    Job Reference 014721 Function Building Safety and Property Services Salary £46,142 to £49,282 pa - pro rata for hours worked Status Full Time Job Type Permanent Hours Of Work 37 **Technical Support Officer** **More details**: JOB TITLE Senior Housing Development Officer POST NUMBER 014720 WEEKLY WORKING HOURS 37 SALARY RANGE £46,142 to...


  • Stevenage, United Kingdom Carestream Dental LLC Full time

    Technical Support Analyst Representative Level 3 is responsible for managing escalated customer issues and identifying knowledge improvement opportunities for level 1/2 analysts and Enterprise direct customers. By using analytical tools and product experience to analyse technical support issues and define knowledge that can be used by the internal team and...


  • Stevenage, United Kingdom Carestream Dental Full time

    Technical Support Analyst Representative Level 3 is responsible for managing escalated customer issues and identifying knowledge improvement opportunities for level 1/2 analysts and Enterprise direct customers. By using analytical tools and product experience to analyse technical support issues and define knowledge that can be used by the internal team and...


  • Stevenage, United Kingdom Carestream Dental LLC Full time

    **Major Purpose of Role**: To provide technical/administrative assistance and 1st and 2nd level support related to Carestream Dental, hardware, or software. Response to queries, follows escalation process, Provides Licenses and Spare parts, runs diagnostic programs, isolates problem, and determines and implements a solution. **Specific...

  • Technical Author

    2 weeks ago


    Stevenage, United Kingdom MBDA Full time

    **_Stevenage_** A number of opportunities have arisen in the transforming Technical Publications department within MBDA. The purpose of these roles are to analyse, develop and deliver the Technical Publications for a complex portfolio of MBDA's products across the Air, Land and Sea domains. **Job Title**: Technical Author / Technical Documentation...

  • Technical Author

    5 days ago


    Stevenage, United Kingdom MBDA Full time

    Technical Author / Technical Documentation WriterMBDA invites applications for the Technical Author role based in Stevenage.Salary: up to £43,000 depending on experience.Dynamic (hybrid) working: 2-3 days in the office per week.Security Clearance: British Citizen or Dual UK nationality; BPSS required.BenefitsCompany bonus: Up to £2,500 (based on company...