Technical Support Representative Level 3
2 weeks ago
Technical Support Analyst Representative Level 3 is responsible for managing escalated customer issues and identifying knowledge improvement opportunities for level 1/2 analysts and Enterprise direct customers. By using analytical tools and product experience to analyse technical support issues and define knowledge that can be used by the internal team and end users within self-service support tools. They speak with colleagues and customers, listen to them, gain a better understanding of their needs, and offer possible solutions. The primary goal is to minimize the impact to our customer by providing knowledge to allow level 1/2 agents to resolve an incident or request as quickly as possible and escalating as necessary to restore customer business operations. The Technical Support Analyst Level 3 should demonstrate a positive customer experience by being polite and professional while working closely with other team members to provide outstanding service.
**Essential Duties & Responsibilities**:
- Handles escalations from Level 1/2 Team and Enterprise Customer Level 1 support
- Responsible for data analysis of escalations to identify training opportunity, knowledge article creation to minimize escalations and improve first time call handled rate
- Responsible for Commercialization via participation in gate, TTS, beta site installation and data collection as assigned
- Prioritization and entry of Software defects across product group for Software CPE R&D team
- Reporting, analysis and trending of defects across product line for Manufacturing, CPE team as assigned
- Responsible for configuring knowledge/chat bot automation as assigned
- May include responsibilities focused to
- Internal and external training delivery
- Quality and Compliance
- Commercialization Roadmap
- Responsible for product performance reports
-
Technical Support Representative Level 3
2 weeks ago
Stevenage, United Kingdom Carestream Dental LLC Full timeTechnical Support Analyst Representative Level 3 is responsible for managing escalated customer issues and identifying knowledge improvement opportunities for level 1/2 analysts and Enterprise direct customers. By using analytical tools and product experience to analyse technical support issues and define knowledge that can be used by the internal team and...
-
Technical Support Representative
1 week ago
Stevenage, United Kingdom Carestream Dental LLC Full timeThe **Technical Solutions Representative** is responsible for answering technical support questions and providing clients with technical guidance on the use of computer technology in dental practices. The Technical Support Representative also applies a general working knowledge of computer software, hardware and troubleshooting skills to resolve a...
-
Stevenage, United Kingdom Carestream Dental LLC Full time**Major Purpose of Role**: To provide technical/administrative assistance and 1st and 2nd level support related to Carestream Dental, hardware, or software. Response to queries, follows escalation process, Provides Licenses and Spare parts, runs diagnostic programs, isolates problem, and determines and implements a solution. **Specific...
-
Field Support Representative
2 weeks ago
Stevenage, United Kingdom MBDA Full time**MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.** **Salary**: Up to £47,000 depending on experience **What we can offer you**: - Company bonus of up to £2,500 (based on company...
-
Field Support Representative
3 days ago
Stevenage, United Kingdom MBDA Full time**MBDA Missile Systems - Deliver for a more secure tomorrow** After your training in the UK, you will be required to deploy to Poland as part of a team of FSRs for this location A unique opportunity has arisen which requires the specialist skills and knowledge of somebody with experience as a ‘hands on engineer' to work as a Field Support Representative...
-
Field Support Representative
5 days ago
Stevenage, United Kingdom MBDA Full time**MBDA Missile Systems - Together. For the future of defence** **Salary**: up to £47K dependent on experience + bonus + benefits **Hybrid working pattern**: Where possible, we will seek to accommodate a blended approach to on-site and remote working. A unique and exciting opportunity has arisen which requires the specialist skills and knowledge of...
-
Field Support Representative
5 days ago
Stevenage, United Kingdom MBDA Full time**MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.** **Salary**: £38,000 - £50,000 depending on experience **What we can offer you**: - Company bonus of up to £2,500 (based on company...
-
Nursery Practitioner Level 3
3 days ago
Stevenage, United Kingdom Busy Bees Full timeWith a minimum starting salary of £20,987._ **Essential Qualifications & Experience**: Any recognised childcare level 3 qualification as per government guidelines and accompanying experience caring for children under 5 years. **Our Nursery**: - _ Located opposite Round Diamond School with excellent bus routes._ - _ Ofsted rating GOOD._ - _ Purpose...
-
Relief Nursery Practitioner Level 3
4 days ago
Stevenage, United Kingdom Busy Bees Nurseries Full timeJoin to apply for the Relief Nursery Practitioner Level 3 role at Busy Bees Nurseries Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Level 3 Qualified Early Years Assistant, you’ll be at the forefront of delivering outstanding care and education to children at Busy Bees. Your expertise will play a key role in supporting the development...
-
Technical Sales Manager
4 days ago
Stevenage, United Kingdom Polypipe Building Services Full timePolypipe Building Services is a specialist in providing engineered above ground drainage and water supply systems. Leveraging off‑site fabrication, we design and deliver solutions to mechanical and public health engineers, M&E contractors, and local authorities. With over 50 years of experience, we serve commercial, high‑rise residential, healthcare,...