Customer Service Representative
3 days ago
**Job Overview**
**Duties**
- Respond to customer inquiries in a timely and professional manner.
- Assist in sales on the campaigns.
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions through data entry.
- Assist in upselling products or services to enhance customer satisfaction and loyalty.
- Ensure adherence to company policies and procedures while providing exceptional service.
- Collaborate with team members to improve service delivery and share best practices.
**Skills**
- Strong verbal and written communication skills in English; multilingual abilities are highly desirable.
- Proficient in ensuring a professional tone during all interactions.
- Excellent analytical skills to assess customer needs effectively.
- Experience with data entry and maintaining accurate records is essential.
- A proactive approach to upselling, with the ability to identify opportunities for additional sales.
**Job Types**: Full-time, Permanent, Graduate
Pay: From £24,849.00 per year
Additional pay:
- Bonus scheme
- Commission pay
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hackney, Greater London: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Application deadline: 06/05/2025
Expected start date: 06/05/2025
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