Ward Clerk

The ward clerk role entails working as an integral part of the team taking responsibility for coordinating and to maintaining an efficient, welcoming, and proactive administrative and receptionist service. The post holder will ensure that the reception areas have adequate cover and support at all times; that families are welcomed onto the ward / unit; that phones are answered, and communication accurately recorded, and that admin processes are efficient and of a high standard. They will also need to ensure that admissions are set up and run smoothly and will be expected to liaise with patients and their families via telephone to arrange admission, transfer and discharge processes. The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff, patients, their families and visiting teams.
To run a highly efficient and patient-focussed reception service.
To provide full administrative and clerical support to the department as required.
Greeting patients and visitors on their arrival to the department.
To deal proactively and effectively with a wide range of enquires from colleagues across all professions, escalating or seeking support when appropriate and ensuring a high level of communication is maintained.
To liaise directly with the patient and their family daily, both face to face and over the phone, providing appropriate information and triaging enquiries and directing them to the most appropriate clinical team or to the Nurse in Charge.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
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