Administrative Assistant

**Administrative Assistant**

**Job Opportunity**

Who We Are

Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.

The Role

We are seeking either a full or part-time (flexible for the right person) Administrative Assistant to support the Operations Manager with the running of our business.

Contract Length & Start Date
- Role available to start immediately
- 6 months, with the aim to extend this to a permanent position

Primary Job Location & Travel
- The majority is Remote Working / Working from Home
- You will be required on some occasions to
- work in our head office in York
- Support our Operations Manager in Skipton.
- Visit our activity bases (primarily Yorkshire/Peak District)

Salary & Pension

Depending on experience salary range is £21,673.00 to 23,000.00 per annum (pro-rata), 28 days holiday per annum (pro-rata), with the potential for a salary increase based on performance. Inclusion in the pension scheme, in line with Government guidance.

Who You Are

We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi-task and think independently is a must.

Full Job Description

This is a diverse role in which responsibilities and tasks will vary according to the time of year. We are looking for someone who can work in a fast-paced environment with an eye for detail. The role will involve, but is not limited to;
- **Logistics & Event Organisation **- supporting the team in making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
- **Admin -**:

- Database management using a range of programmes; excel, word, outlook, google products (calendar, docs, sheets, groups, etc..) and Customer Relations Management systems (CRM).
- Processing of client and supplier details.
- Recording client numbers using venues and sending out user figures to landowners.
- Following up with clients to make sure they have completed the appropriate forms.
- Invoicing support - assisting with taking payments.
- **Phones - **Answering the phone and selling trips to customers. Calling clients, suppliers and other contacts as needed. Dealing with phone enquires.
- **Duty Phone** - Being the on-call person to support instructors or activate emergency services of required.
- **Weekends **- Able to cover the office on 1 or 2 weekends a month.
- **Miscellaneous additional tasks** - to assist in the successful running of an outdoors company.

There are a lot of administration and logistics tasks in supporting the Operations Manager, however, opportunities to take charge of projects within this are possible. We can provide on-the-job training for the right person.

Essential
- Be able to start ASAP
- Excellent IT skills, particularly in Microsoft Excel & Word
- Highly organised
- Ability to prioritise & manage multiple priorities
- A strong sense of initiative
- A keen eye for detail
- Independent worker that is able to prioritise work and adjust to the dynamic needs of the business and our clients
- You must be willing to work in our office in York on occasion
- Able to work up to 2 weekends per month.

Desirable
- Experience working in an office-based/administrative role
- Knowledge of CRM systems such as Freshworks
- Knowledge of the outdoor activities industry.
- Knowledge or experience with activities that we deliver: caving, climbing, canyoning, canoeing, SUP, hill walking, etc.
- Own transport
- Practical skills
- Outdoor activity qualifications: If you are an instructor, we would be willing to discuss activity delivery to help cover gaps when an instructor isn’t available, NGBs depending.

**Job Types**: Full-time, Part-time, Permanent, Freelance
Part-time hours: 20 - 40 per week

**Salary**: £21,673.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Skipton