Customer Service Advisor Apprenticeship

Group 1 Citroën Peterborough are seeking a individual to join as a Customer Service Advisor Apprentice. This apprenticeship is a unique opportunity to dive into the world of automotive customer service and service coordination. Guided by our skilled and experienced service advisors, you’ll gain hands-on experience, build essential industry skills, and learn to deliver exceptional customer service.

Start date: As soon as possible.

**Responsibilities**:

- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

Entry requirements and qualifications:

- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced technicians.
- Basic computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.

Working Week:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.

Qualification:
The Programme lasts for 12 months (+12 weeks for End Point Assessments) and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.

**Salary**:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

Calex are the official partner to Stellantis for their UK Apprenticeship recruitment and are also their training provider.

Recruitment Process:
**Job Type**: Apprenticeship

Pay: £7.55 per hour

Work Location: In person