Administrator/receptionist

4 days ago

Reading, United Kingdom Bupa Global Full time

Administrator/Receptionist

**Job Description**:
**Administrator/Receptionist**

**Reading Clinic RG1 5AS**

**£26,500 + Fantastic Benefits**

**12-month Fixed Contract**
**Full Time, 40 Hours Per Week**

**(Mon - Sat)**

**We make health happen.**

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

**Role Overview**

As the Administrator/Receptionist no day is the same in this fast-paced, busy and varied role. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances.

**Y**ou'll help us make health happen by**:

- Develop an understanding of the different service lines we offer and work across them on a day to day basis.
- Manage administrative tasks accurately and support your team during busy times.
- Manage clinician diaries including booking and rescheduling of appointments.
- Complete clinic preparation for customer appointments, assisting with chasing results and producing post appointment correspondence.
- Complete housekeeping duties for the reception area.
- Liaise closely with clinical colleagues to ensure that client reports, referrals and correspondence are issued within the required timeframes.
- Contribute towards meeting centre financial and NPS KPIs process improvement

**Key Skills / Qualifications needed for this role**:

- Exceptional customer service, communication and administration skills.
- Ability to deliver top quality, accurate administration at speed.
- Excellent attention to detail and ability to multitask.
- Have experience working in a front facing and/or administrative role.
- Good MS Office skills.
- Collaborates in a team environment.
- Organised, flexible and proactive.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Clinic & Dental - Reading

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