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Delay Attribution Controller

2 weeks ago

York, United Kingdom Northern Trains Full time

**BUSINESS FUNCTION**:Control & Resource Planning

**GRADE**:Controller 4A

**SALARY**:£51,672 per annum (90% during Training)

**ROLE TYPE**:Hybrid

**HOURS**:21 per week

**Is finding the root cause of problems ‘Your Thing’?**

We are looking for a detail orientated and highly focused person to join the Control Team as a Delay Attribution Controller, to ensure delay incidents to train services recognised by Northern are correctly investigated.

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.

We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.

Ready to make them yours? Join us on this journey.

**About the role**:
As a Delay Attribution Controller, you’ll be key in meticulously investigating of incidents attributed to Northern under the delay attribution process. Tasked with ensuring thorough examination on day one, you’ll play a pivotal role for maintaining service integrity and accountability. Your commit to ensuring accuracy is key in obtaining evidence for precise attribution of delay incidents.

Beyond investigations, you’ll serve as a specialist advisor in providing essential guidance to the Control Team, on performance regime matters. During service disruptions, you’ll proactively manage & support the team; ensuring strategic decision align with the complexities of the rail industry. As well as negotiating with Network Rail control and collaborating with the Data Quality Manager.

Your expertise will extend to analysing delay causes, formulating action plans and producing insightful performance reports. By identifying trends and opportunities for improvement, you’ll be contributing to the continuous enhancement of operational efficiency.

If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:
In the Delay Attribution Controller role, you can expect a role where each day bring new challenges and opportunities to make a difference. Here is a glimpse at what that might look like:

- Leading real-time performance investigations to ensure accurate attribution of TRUST delay incidents.
- Negotiating with Network Rail Controls for precise attribution.
- Providing specialist advice on performance regimes to support the operations team.
- Proactively managing severe service disruptions and aiding in the recovery process.
- Monitoring Network Rail's TRUST system and collaborating with the Data Quality Manager for accurate data input.
- Analysing delay causes, recommending action plans, and producing performance reports.
- Inputting entries into the daily Events Log and providing necessary training and mentoring.
- Producing and delivering projects as required.

**About you**:
You’ll have a keen eye for detail and an unwavering commitment to accuracy. Your proactive mindset will shine through, with your ability to deal with complex issues through investigation, negotiation and collaboration. Your analytical skills and dedication to continuous improvement is demonstrated by your ability to use your initiative, identify trends and creating action plans for others to follow.

We’re also looking for the following:

- The ability to work under pressure whilst making sound and logical decisions.
- Excellent interpersonal skills, with the ability to motivate individuals.
- Strong communication and persuasive attributes combined with patience and the ability to make timely decisions.
- Strong IT skills with a proactiveness to learn the railway industry mainframe and micro systems.
- A strong understanding of customers’ needs, excellence in Customer Service, and an understanding of the issues faced by front line staff.
- Financial, commercial and contractual awareness.
- An understanding of train crew conditions of service and the rostering process (desirable)
- Knowledge of the working railway, with particular emphasis on passenger train operations and incident management (desirable)
- Knowledge of Rules, Regulations and Safety Instructions relating to the operation of passenger trains using both diesel and electrical multiple units (desirable)
- Knowledge of railway geography and infrastructure within the Northern Rail area of operations (desirable)
- Knowledge of the Performance and Service Quality Regimes.

You’ll also be able to work shift patterns including early mornings, evening, night shifts and weekend work.

**Our Benefits**:
Because we value our people and reward hard work, we’ve created a benefits package that we think