Case Administrator

**Details**:
**Reference number**:

- 293259**Salary**:

- £20,126 - £23,182- Pro-rata**Job grade**:

- Other- NPS Pay Band 2 National**Contract type**:

- Fixed Term**Length of employment**:

- For a period of up to 2 years**Type of role**:

- Operational Delivery**Working pattern**:

- Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QEAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
Although this is advertised as an administrative role the tasks associated will primarily be those of a Support Worker with the expectation that the hours of work and annual leave will be aligned with the needs of the staff member you are supporting.

**Support Worker tasks**
- Uploading information to Delius
- OASyS Assessments
- CRS referrals
- MAPPA forms
- Breach reports
- Court advance disclosure reports
- Safeguarding / MARAC reports
- Recall reports
- Parole reports
- Diarising calendar with appointments
- Uploading and recording on IT systems
- Prioritising tasks and deadlines
- Helping to navigate and access IT systems
- Printing / Scanning
- Finding documents / processes
- Taking notes prior to and/or during meetings, appointments and training events
- Electronically record notes and forward in an accessible format
- Aid in completion of holiday requests, timesheets etc
- Carry out case audits of identified areas of work
- Check all tasks have been completed that are required

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and H