Senior Receptionist

Join the Birch Community in Selsdon as Senior Receptionist

**Our Front of House department is looking for a Senior Receptionist to join their team. This role is a key one for the team as **you understand how important it is for the guests to have that first impression when entering our property and you will be the champion of creating those long-lasting memories.**

What’s in it for you?

**Benefits**
- Access to our employee wellness programme
- Regular Mindful sessions you can get involved in, and a wellness review
- An annual personal trainer session
- A day for you
- 30% discount across all F&B outlets in all Birch Hotels
- Stay with us from £65 Bed & Breakfast in all Birch Hotels
- Learn a new hobby in our pottery
- Use of the Lido to get your laps in or relax in the sun
- Discounted treatments in our wellness centres
- Holiday that increases with your length of service (up to 5 additional days)
- Cycle to work and tech schemes
- Healthy and nutritious meals on duty
- Plus, many-many more

***Pension, holidays and extras**
- 28 days basic holiday entitlement (including Bank Holidays)
- Extra holiday after each year of service
- Pension enrolment
- Life assurance
- Discretionary sick pay
- Paid jury service
- Hospitality Action

**A bit about us**

**Birch Creates spaces that give people the time and freedom to pause, think, create and savour. All so they feel energised and inspired, with new ideas and stories to tell.**

Each space is designed to act as an escape from urban living.

Employing art, food, wellness (mind & body), craft, music and nature as the brand pillars, think summertime pool parties at the lido, making bread in our immersive bakery, ceramics workshops in our in-house pottery room or pressing pause during a gong bath.

We are inclusive and familiar. Our neighbours love living by us, and with us, and people travel from all over to visit us. We curate the places, our guests make ‘Birch’

Initially it is a series of lifestyle retreat hotels, based a stone’s throw from a city, enabling city residents the opportunity to escape and play but not needing to jump in the car for hours, our second property set in 200 Acres with 180 bedrooms is based 30 minutes from London Bridge.

**Responsibilities**
- Warm and welcoming demeanour, you greet guests and are helpful wherever you are in the hotel
- Innovative and looks for new ways to delight our guests.
- You are a natural leader, inspiring, creative, and enthusiastic about building a team who are as excited about Birch as you are.
- You are passionate that our guests leave Birch Selsdon reenergised, looked after and already planning to return.
- You have developed yourself within your role and understand how looking after the front office should be done.
- You have the knowledge to deliver results, through promotion of the business and its facilities, optimising processes, accurate reporting, and savvy cost controls.
- You understand how to care for our guests, a natural problem solver and always keen to give the guest something that they weren’t expecting.
- Provide excellent customer service to the guests
- Be curious about our guests, build relationships, and leave them wanting to come back
- Own guests’ feedback, whether that’s good or bad, share it with the team. If things go bad, do something about it. If they go well, celebrate
- Treat everyone with genuine care
- Encourage and facilitate opportunities to play an active role in helping our local community to fulfill their potential
- Build meaningful connections, this will stay with you for the rest of your life
- Be friendly, supportive and caring
- Be brave, smile

**Skills & Attributes**
- Good verbal and written communication skills
- Be an effective team player
- Good organisation skills
- Accuracy, speed and attention to detail
- Self-motivated and positivity
- Remains calm under pressure
- Have a professional attitude

**Birch is a place to pause, think, create and savour.**

**Come, join us**

INDFOH