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Customer Services Operator

2 weeks ago

Basildon, United Kingdom Alpi UK Ltd Full time

Customer Services Operator

An opportunity has arisen for a Customer Services Operator to join our existing Customer Services team at our Alpi UK headquarters in Basildon, Essex.

We are Alpi UK Ltd - part of the Albini & Pitigliani group of companies. We have provided freight forwarding services and logistics solutions for 70 years. Still a family run company we treat people as people, not numbers.

With unchanged passion, we strive to balance a growing company in a highly competitive industry with family ethics and social responsibility.

Office hours: Monday - Friday 08:30hrs - 17:30hrs (1-hour unpaid lunch)

Salary Range : DOE ( £23k - £30k )

The Role
- Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
- Provide customers with accurate and cost-effective quotations within a timely fashion
- Confirm quotations received by telephone (within half an hour)
- Booking consignments with third party contractors
- Quoting cross trade consignments
- Booking deliveries in with customers
- Liaising with suppliers / Origin Offices
- Build strong relationships with customers
- Invoicing and Administration
- Ensure Bookings made with Origin office
- Aid Credit Controller with the collection of overdue payments from suppliers or clients

Skills and Qualifications
- Experience with Excel reporting
- Good team working skills

**Benefits**:

- Holiday commences 20 days + Statutory Public Holidays
- Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed)
- Group Personal Pension Plan - after one year service company contributions increase to 9%
- Independent Financial Advice - Alpi offers every employee the opportunity to have a free 30-minute annual pension and investment review meeting with our independent financial advisor.
- Alpi UK Death in Service insurance cover equal to three times your annual salary - eligible after 6 months service
- Confidential Employee Assistance Programme (EAP) for you and your immediate family members
- Access to our Employee Discounts and Perks which includes Grocery Shopping, Holidays, Sports, Movies and much more
- Alpi UK Ltd has its own free carpark with allocated company spaces