Customer Service Advisor

2 weeks ago

Basildon, United Kingdom HAYS Full time

Job DescriptionCustomer Service Advisor Customer Service AdvisorBasildon | Permanent | £27,500 annually Excellent Benefits Your new company:A leading organisation with a strong presence across Essex is seeking a proactive and organised Customer Service Advisor to join their busy call centre team. This is an exciting opportunity to become part of a supportive environment where customer care and service excellence are at the heart of everything they do. Key responsibilities include: Managing bookings through the in-house scheduling system, allocating operatives and subcontractors to jobs Keeping customers fully informed throughout the process and providing empathetic, professional support Liaising with supervisors to ensure materials and equipment are ready ahead of appointments Handling a variety of customer queries, from routine repair requests to more complex or sensitive issues This is a fast-paced role where your ability to stay organised, prioritise effectively, and deliver excellent service will make a real difference. What you’ll need to succeed: Previous experience in a call centre or customer service role, with a track record of delivering high-quality service Strong administrative and organisational skills with excellent attention to detail Confident communication skills, both verbal and written, with a professional telephone manner Proficiency in Microsoft Office and CRM systems (experience with MSI is advantageous) Ability to manage high call volumes and prioritise workload effectively Experience in social housing, maintenance, or repairs is desirable but not essential. This organisation offers a comprehensive benefits package designed to support your wellbeing and career development, including: Discretionary annual bonus and profit share scheme 26 days holiday plus bank holidays, with options to buy or sell leave Enhanced pension plan Life assurance & accident cover Enhanced maternity & paternity pay Volunteering days (2 paid per year) Learning & development opportunities If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or contact your Hays consultant today for more information. 4740371

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