HR Helpdesk Supervisor

7 days ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Are you a dynamic and senior admin manager with HR experience looking to contribute to a busy but supportive Human Resources team?

We are seeking to recruit a highly motivated and enthusiastic individual to supervise the ESNEFT Employee helpdesk supporting staff across 2 acute hospital sites and several community facilities.

We are building on our existing staff helpline and developing a professional shared services model approach to ensure HR delivers an efficient and effective service to the Trust via the Employee Helpdesk.

The role will provide the day to day supervision of the Employee Helpdesk.

You will have excellent communication and interpersonal skills and have proven administrative and IT skills. You will be able to provide a high level of customer service, showing empathy and understanding in dealing with queries.

This role will be based at IP-city, Ipswich, however you will be required to work across sites

You will supervise the helpdesk administration team; ensuring a proactive and responsive professional service is delivered to all staff.

You will assist the operational manager to ensure internal and external reports are completed accurately and meet deadlines, ensuring effective and efficient processes are in place to support the HR function by standard operating procedures, deal with day to day issues and problems with the HR function, identifying and implementing actions and making recommendation for approval where required.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- Day to day supervision of the Employee Helpdesk.
- Assist the operational manager with the team rotas to ensure effective cover to meet service need
- Provide accurate and timely advice to managers and staff on Covid 19 (e.g. self isolating, shielding, testing, process for risk assessments) and other absences in accordance with internal processes and standard operating procedures
- Deal with more complex queries, including those escalated by call handlers. Escalate queries and issues as appropriate to operational manage

For full details of the responsibilities and duties of this role please see the attached job description



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