Support Worker

**Job Summary**

Role: Support Worker - Hammersmith and Fulham Outreach and Housing First

**Salary**: £32,434 per annum

Hours: 37.5 per week

Location: Hammersmith - London

Contract : Fixed term until 31/03/2026

Closing date: 18/05/2025

Interview date: 27/05/2025

Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment

About us

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 14,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Hammersmith and Fulham Outreach and Housing First team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

You will:

- Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough.
- Conduct assessments to identify the fastest and most appropriate route away from the streets for those rough sleeping in the borough.
- Manage a caseload of housing first clients, providing intensive support to help them maintain their tenancies.
- Build and maintain relationships with partner agencies including drug and alcohol teams, mental health teams and landlords.
- Accurately record all work completed within given timeframes.
- Support senior colleagues by working well as a team.

**You will be**:

- A strong commitment to providing a high standard of service
- A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
- Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
- Good communication skills and confidence in public speaking when representing Thames Reach externally
- The ability to work well within a team
- A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

- Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
- Pension - we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance - four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

**Job Profile**

JOB PROFILE DOCUMENT

**Location**

Hammersmith and Fulham - London