Front Desk Porter

We're currently recruiting a dedicated Front Desk Porter to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 42 hours per week.

As a Front Desk Porter, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 4 on 4 off, mainly days but occasional night cover will be required. 12 hour shifts 0600-1800 or 1800-0600.

Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:

- To operate within all ESS policies and procedures.
- Provide a consistently polite and professional customer service to clients and visitors including contractors, delivery staff, resident families and act as chaperone as required.
- Provide information and deal with general enquiries as required.
- Provide strict code of entry and carry out buildings internal and external security checks (including access points)
- Assist with liaison with neighbours to ensure smooth passage for visitors via their access control gates.
- Messaging services to include ensuring internal and external telephone messages are passed to the intended recipient.
- Monitor the fire alarm panel, fore logs, nurse call pager system.
- Issue of keys and management of the key log.
- Porterage tasks as defined by the home manager including setting up facilities for use including church.
- Oversight of car parking and reservations as defined by the home manager.
- Storage and changing of paper/clock batteries.
- Assisting in the transportation of waste from the building to the nearest waste receptacle/area (general, clinical, household, confidential)
- Appropriate qualifications to support the role including Enhanced DBS.
- To ensure the reception area is maintained to the highest level of cleanliness and tidiness at all times.
- The Front Desk Porter is to wear the correct company uniform and is to be consistently smart in appearance.
- To receive, collate and issue mail/packages/deliveries to the correct person/department.
- To ensure that a written handover is provided for the oncoming Porter.
- Comply with all site/company Emergency and Health and Safety Protocols.
- To complete all company E- Learning training in a timely manner.
- To promote the Company at every possible opportunity.
- To carry out any reasonable tasks and work as required by the ESS Manager or the Company.

Our ideal Front Desk Porter will:

- An enthusiastic individual with excellent communication and customer service skills
- Able to work unsupervised and as part of a team
- Effective knowledge of IT systems.
- Highly competent in the English language, both written and verbal
- Basic food hygiene/level 2
- Self-motivated and able to work un-supervised

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1704/96061001/52733720/WJ #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength