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Customer Service Controller

2 weeks ago

Wymondham, United Kingdom Watling JCB Full time

**Main Responsibilities of the Role**:
This is a challenging customer facing role which requires you to build strong customer relationships within the parts & service aftermarket teams to ensure we provide a world class level of administration and customer service.

The main purpose and objective of this role is to respond efficiently and effectively to all customer enquiries and notifications that are generated via our back office systems to ensure we exceed customer demand and expectation at all times whilst maintaining profitability.

**Duties**:

- Build strong and positive relationships with customer database and face to face
- Build and document knowledge about the customer business and technical setup on an as and when basis
- Feedback any important customer information to the Company
- To monitor the backend systems and compile estimates for required further work
- Contact customer and sell identified work and other products and services we offer
- To liaise with the Parts department and hand over parts sales leads identified
- To liaise with service supervisors/controllers keeping them informed of any critical machine health concern
- Compile and deliver/ present reports to the management team
- To carry out any other duties deemed necessary by Depot Manager
- To carry out all work practices in line with company health and safety policy
- To meet and exceed customer expectations whilst maintaining profitability
- To contribute to overall success of Watling JCB through teamwork and good communication within the company
- To provide excellent customer service
- Any other duties as deemed necessary to fulfil the role

**Essential**:

- Proven track record of Parts/ Service sales role within the Construction or similar industry
- Excellent commercial awareness and customer problem solving
- Ability to follow your Customer's buying decisions and needs
- Proven track record of customer sales call planning and forecasting
- Proven track record of sales questioning skills for successful outcomes
- Proven track record of sales presentation skills for successful outcomes
- Proficient Skills using Microsoft Word & Excel

**Ideal**:

- Experience with ADP/ Kerridge Systems
- RTC Workshop Management Systems

**Personal Attributes**:

- Good team work capable of delivering results under pressure and to strict deadlines
- Quality focused
- Honest, reliable, trustworthy, good time keeper
- Ability to work on own initiative
- Ability to multitask and handle several Customer demands at any given
- Ability to communicate efficiently at all levels - verbally, in print and on the telephone
- Ability to be professional, cheerful, co-operative and flexible at all times
- Ability to be motivated and customer focused

**Job Types**: Full-time, Permanent

**Salary**: From £24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Work Location: In person