Bookings Administrator

**Bookings Administrator | Administration, Customer Service | 1 Year Fixed-Term Contract | Part Time or Full Time Hours Available | Impington, Cambridge | £11 p/hour | Weekdays, No Weekends | Free Parking |**

Spire Cambridge Lea are looking for a bright and driven individual with a background in administration and customer service to join their established team as a Bookings Administrator. This would be working within our Bookings Department, and working with Medical Secretaries, Consultants and other departments within the hospital to manage clinic administration, provide patients with information and book appointments for the hospital. Providing a first class service to patients ensuring all information and documentation is accurate and actioned on time. This position is a fixed-term contract for 1 year.

At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to consultants who are experts in their field and can provide you with personalised treatments, all in a safe environment.

**Duties and responsibilities**
- Answering incoming calls.
- Booking new and follow up appointments into the outpatient clinics.
- Liaising with the outpatient department and medical secretaries to manage the administration of clinics.
- Administration of online bookings for outpatient appointments.
- Collation and filing of referrals.
- Preparation, checking and sending of patient appointment letters and information.
- Fully flexible to action work in all areas of the department.
- Implement written departmental processes and procedures.
- To be competent in the use of the booking systems, outlook calendars and all Spire computer / administrative processes.
- Awareness of different insurance plans and their mandatory requirements.
- Ensuring that key information including credit card data is captured for all patients attending the hospital
- Actively participating in the promotion of good communication throughout the working environment
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates in line with Information governance, Data Protection and GDPR.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Ensure that all mandatory training is completed and up to date.
- Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post
- **Who we're looking for**
- Experience being in a role with an administrative background and dealing with customers over the phone.
- Excellent telephone manner '“ will be dealing with a great deal of calls coming through from patients.
- High level of customer service experience is essential.
- Excellent verbal and written communication skills
- Ability to cope working in a fast-paced environment
- A good team player who can also work on their own initiative.
- Flexibility to accommodate working hours.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed pri