Customer Advisor

1 day ago

Middlesbrough, United Kingdom BT Full time

**_BT Customer Care_**

**_ For this role you will initially be located and complete your training in our Middlesbrough Contact Centre. After the period of training you will then move to the Darlington Contact Centre as this will be your contracted location._**

**_ What’s in it for you?_**

**_ Salary £20,511 plus 5% bonus_**

**_ From day one you’ll get:_**
- Generous discounts on broadband
- BT TV - including BT Sport and NOW Entertainment Membership for £5
- 50% off EE or BT pay monthly mobile plans for you
- Up to 30% off EE pay monthly mobile plans for your friends and family
- Generous salary and bonuses
- 25 days’ paid holidays
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Employee rewards hub saving you £££ on products/services you normally buy
- Generous Pension and share schemes
- Opportunities to progress your career across the business
- Paid days off to volunteer with charities or causes important to you
- Job satisfaction; knowing you’re helping the country stay connected

**Working from home approach**:
We understand that work is something you do, and not somewhere you have to go all of the time. That’s why we strive to provide a hybrid working model that we call “Smart Working”. It allows you the flexibility to chose where you do that work. Your manager will talk you through it once you’ve had a chance to settle in

**_ You’ll need to be someone who is:_**
- _able to get on well with people_
- _confident to have difficult conversations_
- _respectful of other people’s point of view_
- _not easily upset or offended by others_
- _able to think quickly and be calm in stressful situations_
- _genuinely motivated to help people and solve problems_

Although no previous experience is required, if you have worked in retail, hospitality or customer service before this could be a great next step in your career.
- You’ll be helping customers who are having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our products and how to use them._
- It’s not an easy job. There, we said it. Customers can be frustrated or angry that they’ve lost their connection or their bill is higher than expected. So it’ll be your job to calm the situation, ease the tension and get the problem solved. We also use lots of different systems so you’ll need to be confident with technology._
- We’ll give you all the training you need. When you start you’ll get 10 weeks training on our products and services, systems and processes, and handling real customer calls. You’ll have people around you to support you, regular coaching and training updates to make sure you’re always at the top of your game._

Find out more about our Customer Advisor role here
- Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays._

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