Vip Client Experience Executive
2 weeks ago
**JOB TITLE: VIP Client Experience Executive**
**DETAILS: Full Time, Permanent**
**LOCATION: London, UK**
Working within our fantastic VIP team, you will be responsible for all administrative activities from inbox management to coordinating and analysing data, researching brands and events to organising and executing events, as well as communicating with clients, partners, suppliers and much more.
As a VIP Client Experience Executive you will have great interpersonal skills, be an excellent communicator and multitasker extraordinaire Curious about the intersection of science, beauty, luxury and/or technology, you will be highly organised and comfortable working in a dynamic environment as you shape this new role
**ROLE & RESPONSIBILITIES**
- Provide administrative support to the VIP team
- Collate and analyse data to determine success and insights
- Research brands and events
- Inbox management: and diary management, when required
- Communicate with clients, suppliers and other internal/external stakeholders
- Manage and handle sensitive data, in compliance with legal regulations
- Manage and curate global luxury events calendar i.e. art, fashion, sport
- Manage and maintain digital creative archive e.g. invites, cards, presentations
- Brief creative assets; order printed material
- Oversee VIP product & inventory, and associated collateral; organise package & send product to VIP contacts
- Support execution of new product launch strategy
- Ownership of brand partnerships tracker
- Liaise with Dr Barbara Sturm Spa Managers globally to assist with private client bookings, when necessary
- Work alongside Dr Barbara Sturm Customer Services team
- Assist in ad hoc projects and activities as and when needed
This role will involve business travel to company events and activations.
**Events**:
Support coordinate and organise events, including:
- Assist with research and sourcing event venues
- Liaise with suppliers
- Support with guest list curation, attendance and RSVP management
- Assist in set up and attend events e.g. masterclass, fireside chats, lunch & dinners incl. with brand founder
- Compile event reports following Privé activations
- Some travel - early mornings, late evenings, when necessary
**PERSONAL PROFILE**
- Minimum of 2 years’ experience in a coordinator/executive role; within beauty, wellness or lifestyle industry advantageous.
- Exceptional communication skills - written and verbal
- Extraordinarily organised, with excellent attention to detail and deadline focused
- Entrepreneurial, self-motivated and proactive
- Personable, professional and discreet
- Able to tackle challenges creatively
- Tech savvy including proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Teams)
- Enthusiastic team player
- Flexible in working some evenings, early mornings, weekends, able to travel when required- Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest._
- Dr. Barbara Sturm is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs._
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