IT 1st Line Support Officer

4 days ago

Uxbridge, United Kingdom Navitas Full time

_We are now looking for an IT 1st Line Support Officer to join our busy team, to support our network _

As part of the Global Service Desk team the IT 1st Line Support Officer is responsible for the provision of 1st line support to all Navitas business units and divisions under the direction of the IT support Manager. Support will be provided either locally,remotely and on regular scheduled occasions off site within the UK and Europe.

**Salary**: 23,000 - £24,000 Per annum

**Duties**:

- Provide timely and effective 1st line support to customers/users
- Install and maintain desktop computer systems according to established procedures
- Contribute to the administration, maintenance and development of IT systems, according to established procedures.
- Contributes to the professional standing of Navitas IT as a centre of excellence
- Contributes to the maintenance of a safe working environment, within their area of operations

**Requirements**:

- Education to an Undergraduate degree level, or possesses relevant sector qualifications/training
- Practical Experience and Knowledge of Azure, Server 2008/2012, O365, Exchange, SharePoint, Microsoft System Centre, MS Teams
- Demonstrated ability to problem solve and exercise judgment whilst working independently, at times without supervision, often remotely via telephone and remote desktop
- Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non-technical staff
- Navitas is a safeguarding employer and the successful applicant may be required to undergo a DBS check._

**What we offer**

The Navitas Group offers outstanding long-term career opportunities and is values driven, and an equal opportunity employer. Navitas reserves the right to fill the position by invitation.

**About the Company**:
Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughoutthe world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented, and motivated people.

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