Client Accounts Customer Advisor

2 weeks ago

Salisbury, United Kingdom Fexco Property Services Full time

**Your New Job Title**: Client Accounts Customer Advisor

**Company**: Fexco Property Services

**Location**: Salisbury

**Hours**: 37.5

**About this Role**:
We are currently seeking a Client Accounts Customer Advisor. This role is to is to support the Accounts Department ensuring that a professional and timely response is maintained, and the highest levels of customer service are achieved.

**Main Duties and Objectives**:

- Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
- Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
- Liaising with the Property Managers with regards to account queries from clients
- Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

**Essential Skills**:

- A desire to help customers and deliver a very high standard of Customer Assistance.
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Reliable with excellent timekeeping.
- Previous Customer facing role/s.

**Bonus Skills**:

- Relevant service charge experience.
- Experience of using QUBE system.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Client Accounts Administrator, Salisbury

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