Customer Service Advisor

5 days ago

Salisbury, United Kingdom Fexco Property Services Full time

**Your New Job Title**: Office Customer Services Advisor

**Company**:Fexco Property Services

**Location**:Salisbury

**Hours**:08.45 - 17.15 (Monday - Friday)

We are recruiting for a permanent Customer Services Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration but within the Central Services team.

**Some Responsibilities and Goals you’ll own**:

- Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
- Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
- Liaising with the Property Managers with regards to account queries from clients.
- Completing full and comprehensive log calls and notes on QUBE.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
- Housing keeping of the accounts on QUBE.
- Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

**Must Have Skills**:

- A desire to help customers and deliver a very high standard of Customer Assistance.
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Multi-mailbox management.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Self-Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Reliable with excellent timekeeping
- Previous Customer facing role/s

Bonus Skills:

- Relevant service charge experience.
- Experience of using QUBE system.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: csa

  • Customer Service Advisor

    3 days ago

    Salisbury, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** EMIS Group are looking for a Customer Service Advisor to join the FourteenFish team in Salisbury. FourteenFish specialises in supporting GPs and other healthcare professionals with their continuing professional development, their tools help facilitate the annual appraisal process for senior doctors and is the preferred...

  • Customer Service Advisor

    5 days ago

    Salisbury, United Kingdom Manpower UK Ltd Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of...

  • Customer service advisor

    1 day ago

    Salisbury, United Kingdom Manpower Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer)Location: Porton Down, Salisbury, SP4 0 JQHours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of...

  • Customer Service Advisor

    3 days ago

    Salisbury, United Kingdom Pear Tree Recruitment Full time

    **Customer Service Advisor** £24,000 - £27,000 p/a Salisbury - free onsite parking Join our market-leading client as a Customer Service Advisor! We are currently working with an established company in the centre of Salisbury, who are seeking an enthusiastic and driven individual to join their team. Key Responsibilities: - Working in a fast-paced...

  • Customer Service Advisor

    5 days ago

    Salisbury, United Kingdom Manpower Group (UK) Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of...

  • Customer Service Advisor

    5 days ago

    Salisbury, United Kingdom Manpower Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of...

  • Customer Service Advisor

    3 days ago

    Salisbury, United Kingdom Manpower Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7amAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.- 7pmManpower has a fantastic opportunity for the right...

  • Customer Service Advisor

    2 hours ago

    Salisbury, United Kingdom Manpower Full time £13

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7amAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.- 7pmManpower has a fantastic opportunity for the right...

  • Customer Service Advisor

    3 days ago

    Salisbury, United Kingdom Manpower Full time

    Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7amAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.- 7pmManpower has a fantastic opportunity for the right...

  • Customer Service Advisor

    2 weeks ago

    Salisbury, United Kingdom Barclays Full time

    **Customer Service Advisor** **Salisbury** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...