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IT Support Analyst Apprentice

2 weeks ago

Team Valley Trading Estate, United Kingdom ReMIT Ltd Full time

**Vacancy Overview**:
Are you a great problem-solver with IT skills? Want to gain a qualification in the ever-growing IT industry, whilst working for a market leader, AND earning a substantial salary? Remit Training is delighted to be recruiting on behalf of KCS for a drivenand proactive individual, to embark on our Digital Support Technician Apprenticeship.

**Working Week**:
Shifts: 8:00am - 16:30pm or 9:30am - 18:00pm

**Weekly Wage**:
£15000

**Detailed Job Description**:
Digital Service Support Technician Apprenticeship - Level 3
Kerridge Commercial Systems
£15,000 p.a.
NE11 0HF
Roles/Responsibilities:

- Accurately resolve problems using investigative and analytical skills
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues

**Benefits**:

- Annual bonus
- 20 days holiday + 8 bank holidays
- Quarterly MAD (Make a Difference) awards

**Skills Required**:

- Be able to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations

**Personal Qualities**:

- Attention to detail
- Customer service focused
- Driven, proactive, and motivated
- Good problem-solving skills