Hospitality Assistant Part Time Flexible

2 weeks ago

Beccles, United Kingdom McDonald's Full time

As a Hospitality Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and always maintain positive communication with customers and to keep the manager informed about customer satisfaction. You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant. A franchised restaurant is a restaurant operated by a local businessperson trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference.

Why not join a team that enjoys numerous benefits, some of which include the following:

- Flexibility to work up to 45 hours per week
- Paid holiday up to 28 days per year (pro-rata for part time)
- Free meal whilst on shift
- Recognition and reward programmes
- Opportunity to join an Apprenticeship programme and earn whilst learning
- Option to take up a guaranteed minimum hour contract (8,16, 24 or 30 hours per week)
- Promotion and development opportunities
- Employee discounts scheme with hundreds of offers available
- Employee discount meals throughout McDonald’s restaurants in the UK

Position Requirements

Quite simply, you’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. If you take pride in your work and enjoy delivering a fantastic Customer Experience you will be perfect to help with our new eat in procedures.

Position Attributes

To join us as a Hospitality Assistant you’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills are a must-have, including skills like attentive listening, face-to-face verbal communication and eye contact. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.

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