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Logistics Assistant
2 weeks ago
**Role: Logistics Assistant**
**Reporting to: Logistics Manager**
**Salary: from £21,000**
**Employment type: Full-time, permanent**
**The Company**
We are an internationally respected Art gallery with both a high street and online presence. Established for +30 years we specialise in original and limited-edition artwork; acting as art consultants to individuals and businesses with an emphasis on supporting established and new artists, unique curation, excellent product knowledge and customer service, and global events.
Our aim is to make art accessible to all; to remove the coldness of traditional gallery experiences and embrace the creative community which sits at our core.
We are looking for a methodical, diligent, communicative, systems-friendly logistics whizz.
You will be handling high value, delicate works of art whilst playing a major part in ensuring our customers are kept updated on the status of their orders. Whilst not front-of-house we encourage all our team to understand and play a part in our customer service: excellent service both internally and customer facing will be at the heart of what you do.
**Purpose & Objective of the Role**
To assist in the day-to-day running of the logistics department; ensuring products ordered are received by the customers within the agreed time frame whilst providing excellent customer service. To always work in a professional manner to drive repeat business and customer loyalty.
**Role responsibilities & requirements**
Receive products from artists and framing suppliers; unload deliveries, set into relevant stock locations and update the Stock Control software.
Move and transfer stock from locations across the business sites (and at event sites nationwide as may be required).
Fulfil customer orders: packing into tubes, crates/other as required and to exacting company standards.
Maintain a customer focused approach with excellent customer communication skills around updating on order status (some telephone and/or written customer communication required).
Be proficient in stock control and stock taking exercises. Working knowledge of stock control software is an advantage.
Have excellent attention to detial: to accurately select stock for order fulfillment and despatch all orders as soon as possible.
Communicate and coordinate with couriers and third-party delivery providers: to secure in-bound and out-bound deliveries. Support in creating delivery schedules as may be required.
Highlight issues with service levels to appropriate management and respond with action to customer feedback.
Act as contact between gallery and logistics department: attend regular meetings to ensure service levels are met.
Reconcile purchase orders against products received and highlight variances to Buying department.
Ensure the warehouse is always tidy and that a ‘clean as you go approach’ is adopted.
Ensure stock reporting is wholly accurate and assist in quarterly stock take exercises.
**Requirements**:
- Strong communication skills
- MS Office skills; Word and Excel
- High level of attention to detail
- Able to prioritise
- Able to work with autonomy and as part of a multi-departmental team
- Reliable and punctual
- Stock software experience an advantage
This role requires a certain level of physical fitness. You may be required to:
- Stand for a long time
- Lift and move framed artworks
- Lift, bend, twist, kneel and crouch
- Work at height and with some machinery
Your safety is paramount. You must be able to follow Company safety, quality, and production guidelines. Full training will be provided.
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- BRIGHTON: reliably commute or plan to relocate before starting work (required)
Work Location: One location