Retail Assistant
19 hours ago
**Retail Assistant (Part-time)**
**Fixed Term Contract**
Robert Welch Designs is known for exceptional design, quality and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.
**Location: Chipping Campden**
**Days: Wednesday / Thursday / Friday & Sunday**
**Reporting to: Retail Store Manager**
**Outline**
Building excellent customer service skills in a professional Company where customer service is of a very high standard. You will be supporting the Retail Store Manager in the efficient running of the shop. Proactively greeting customers to assist them with purchases, processing sales and helping to ensure the Studio Shop is clean, tidy and well presented at all times.
Help improve the sales in the shop
**Key Responsibilities**
- Prepare the shop for opening
- Deal with customer enquiries and complaints
- Maintain shop stock levels
- Process cash and card payments and balance the tills
- Secure the shop at the close of business
- Adhere to Company Health and Safety guidelines to maintain a safe environment for staff and customers
- Undertake necessary staff training provided by the Company where necessary
- Light cleaning duties
**Support the Store Manager**
- Welcome new and existing customers politely and proactively
- Carry out daily routines
- Maintain the cleanliness of the shop, merchandise and staff facilities
- Respond to technical difficulties effectively and efficiently
**Sales & Customer Service**
- Provide a polite and professional response to customer enquiries across multiple platforms
- Provide an interactive and consultancy style sales experience within the store
- Develop outstanding product knowledge to assist customers in making choices
- Display a level of service commensurate with the values and ethos of the Robert Welch brand
- Carry out additional tasks as dictated by business needs.
**Knowledge, Skills & Experience**
- Excellent people skills (customer service)
- A desire to deliver 100% customer focus
- Helpful and flexible
- Previous experience in a customer focused role
- Honest and accurate
- Excellent communication skills
- Team player
- Good problem-solving skills
**To Apply**
Please send your up-to-date CV and covering letter detailing your current salary to us.
**Job Types**: Part-time, Fixed term contract
Part-time hours: 28 per week
**Benefits**:
- Company events
- Company pension
- Life insurance
Schedule:
- Day shift
- Weekend availability
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