Operational Trainer

Job Title: Operational Trainer

We have an exciting opportunity for a Regional Operational Trainer to join our Learning and Development Team. You will be responsible for supporting and developing teams in line with business goals and operational plans whilst promoting a developmental and performance led culture. Whether you are looking for your first training role or if you are an experienced trainer, we would like to hear from you.

**_We are Student Roost._**

**_Its more than a room, Its more than a job_**

**The you part**

Think youre right for the role? We hope so too.

**Your Key Responsibilities will be**:

- Design and develop comprehensive training programs, materials, and manuals that align with Student Roost's operational standards and seasonal cycle.
- Utilise a variety of training methods, including workshops, on-the-job training and e-learning, to accommodate different learning styles.
- Carry out engaging and interactive training sessions for new starters and existing team members.
- Provide hands-on training and practical demonstrations to ensure comprehensive understanding of our systems and operational needs
- Collaborate with the L&D Partner to collect and incorporate feedback, continuously improving training programmes and materials
- Work closely with other departments to identity training gaps and recommend effective solutions to improve operational efficiency and team member performance.
- Maintain accurate records of training activities and attendance, reporting these to the L&D Partner.
- Manage the Learning Management System (LMS), including uploading new content, tracking user progress, and generating reports to ensure compliance and effectiveness of training initiatives.
- Prepare and present reports on training effectiveness and progress to management.
- Support our teams to ensure that all new starters have the Best Start Ever at Student Roost.

**You will be someone we can count on to**:

- Bring experience in the PBSA sector.
- Hold a full UK Driving Licence and have access to their own vehicle.
- Demonstrate willingness and ability to travel as required.
- Possess exceptional organisational, leadership, and interpersonal skills.
- Understand learning styles and effectively collaborate with team members to ensure accessibility to learning initiatives.
- Communicate clearly and effectively, both verbally and in writing.
- Have knowledge of traditional and modern training methods and techniques.
- Maintain a positive and professional demeanour during training sessions.
- Adapt to a fast-paced environment, managing multiple priorities simultaneously.
- Have comprehensive knowledge of operational systems, including but not limited to: KX, Mpro5, Parcel Tracker, and HubSpot.
- Take a proactive approach to identifying and resolving issues, promoting continuous improvement in training initiatives.

**The us part**

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built accommodation properties across the UK but more than that, Student Roost is its people.

While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference everyday you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspiration, and championing the unique qualities and ideas that only you can bring to the business.

Simply put: you do you, so we grow together.