Debt Recovery

2 weeks ago

Runcorn, United Kingdom DCBL Full time

A fantastic new opening for a customer-focused, Debt Recovery and New Business Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to succeed. your duties include cultivating new leads into sales, upselling and cross-selling where possible, building positive relationships with new and existing clients whilst managing large volumes of enquiries. Part of the role will also consist of collecting debts from debtor’s who have failed to pay our clients.

This position will suit someone who has experience within a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast paced environment and have the ability to multitask.

**What’s on Offer?**
- Competitive basic salary and OTE of £56,000
- Hours of work, 08:00 - 16:00 or 09:00 - 17:00
- Monday - Friday schedule (36.5 hours per week)
- Early finish Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation

**Key Responsibilities**:

- Ensure a positive and professional client service experience is provided.
- Use of creditsafe, companies house and other platforms to proactively identify new business opportunities.
- Support our clients by answering any queries they may have related to their case.
- Develop excellent relationships with clients, ensuring long-term partnerships are formed.
- Advance serious issues to management toward prompt resolution.
- Maintain client records and document processes.
- Ensure all new business leads are contacted on the day the enquiry was made.
- Ensure all new business leads are followed up within business SLA’s.
- Chase individuals and businesses to recover payments for our clients.

**Skills Required**:

- Solid experience in Sales / Business Development or Customer Service
- Debt Recovery Experience
- High level of organisational skills
- Ability to multi-task and manage a high volume of work
- Excellent IT skills; be proficient using Microsoft office programs
- Have a tenacious and “can-do” attitude
- Ability to coordinate with other departments on client-related matters
- Target Driven

**Desirable (but not essential)**:

- Sales Experience
- Debt Recovery Experience
- Business Development Experience
- Client Management Experience

**Job Types**: Full-time, Permanent

Pay: Up to £56,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: DR & NB Associate

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