Debt Recovery Administrator

2 weeks ago

Runcorn, United Kingdom DCBL Full time

**DCBL** is a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

A fantastic new opening for a Business Support Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a highly skilled, experienced administrator to join our growing team. This role would be ideal for a senior administrator with strong attention to detail and organisational skills. The right person will have a genuine opportunity to build a long-term career within the UK's fastest growing High Court Enforcement Company.

**What you will be offered**:

- A base salary of £23,000 per annum - OTE £25,000
- Working hours: Monday-Thursday 9 am - 5 pm, Friday 9 am-4 pm
- Monday - Friday schedule (36.5 hours per week)
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided
- Career development and progression opportunities

**The Job Role**:
The key role of Business Support is to support the company in the following tasks:
- Carrying out Searches and Traces on Defendant’s
- Communicating with clients both verbally and in writing
- Setting up new cases on our case management system and supporting the Debt Recovery Team
- Completing all set work within a 24 hour turnaround
- Handling personal data and following GDPR Procedures
- Assisting internal departments with data related tasks
- Invoicing and receipting
- Handling time sensitive cases and prioritising workloads
- Issuing Notices to Defendants
- Liaising with external partners such as County Courts

**Skills and Experience Required**:

- Must be IT literate with Word and Excel and qualified to at least GCSE English and Maths (or equivalent). Will be updating and maintaining case files within a bespoke IT system
- Comfortable working within a team and alone
- Self-starter and Self-motivator are key characteristics for this role
- Precision and attention to detail is a must
- A polite, positive and professional telephone manner is required taking enquiry calls and directing to the relative departments and individuals
- Ability to work in an extremely fast paced office environment
- Ability to multitask

**Desirable Skills**
- High Court Enforcement knowledge
- Debt Recovery Experience
- Legal Experience

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to Commute:

- Runcorn, WA7 1UG (required)

Work Location: In person

Reference ID: Business Support

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